Executive Customer Service - 7 Eleven Malaysia Holdings Berhad
Executive Customer Service - 7 Eleven Malaysia Holdings Berhad
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Salary Not Disclosed
Job Description
The Responsibilities of the Role:
- Assist customers with product selection
- Answers basic questions and suggests various product options that are available.
- Managing customer complaints and escalations.
- Managing of refunds requests.
- Input customer interaction problems into the Customer Relationship Manager (CRM).
- Participate fully in the team taking part in regular team meetings and giving feedback and ideas to colleagues and management.
- Manage and attempt to resolve any complaints directed to the contact center.
- Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
- Work on agreed productivity and quality standards and any KPIs as provided by Management.
- Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.
The Requirements for the Role:
- Diploma/Degree in any discipline.
- Good command of spoken and written English and Bahasa Malaysia.
- Prefered: Female only
- ECommerce experience/online marketplace knowledge is an advantage.
- Basic computer knowledge: MS Office MS Outlook and Internet Explorer.
- Possess initiative able to work independently and as a team.
- Dynamic highly motivated and a resultoriented team player with good interpersonal skills.
- Contact Centre Operating Days/Hours: MondaySunday/ 8am 7pm.
- 5day week; off days based on roster.
The Offer:
- Attractive Salary (RM2800).
- Performancerelated allowance on a quarterly basis for confirmed staff.
- 15 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization insurance coverage.
Office Location:Berjaya Times Square 1 Jln Imbi Imbi 55100 Kuala Lumpur Federal Territory of Kuala Lumpur
Employment Type
Full Time
Company Industry
Advertising Services / Business Consulting and Services / Air /
