Italian Speaking Customer Service Agent
Italian Speaking Customer Service Agent
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0-1years
15830 - 15830
1 Vacancy
Job Description
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travelrelated queries in customer relations department in Italian & English languages
- Work on airline reservations systems & handle voice calls in English & Italian including written correspondence.
- Fully paid product and systems training provided.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and timesensitive call centre environment
Requirements
- Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)
- Located in South Africa preferrable
- Permanent residence permit/ South African ID holders only
- Excellent Computer literacy & technical skills
- No criminal record.
- Flexibility to work shifts
- Previous customer service experience preferred
- Remuneration: R190 000 CTC per annum
- Full time Permanent contract: 40 hours per week at 89 hours shifts per day
- Rotational shifts Mondays Fridays includes rotational Saturdays Sundays & public holidays as operationally required. Working hours may be subject to change depending on client requirements.
- Training: 4 6 weeks (Fully Paid).
- Probation period: 4 months
- Health insurance benefit (Paid for by the Company)
- Own home Fibre internet line & UPS solution required for work from home option.
Benefits
Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered) Located in South Africa preferrable Permanent residence permit/ South African ID holders only Excellent Computer literacy & technical skills No criminal record. Flexibility to work shifts Previous customer service experience preferred Remuneration: R190 000 CTC per annum Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day Rotational shifts Mondays Fridays includes rotational Saturdays, Sundays & public holidays as operationally required. Working hours may be subject to change depending on client requirements. Training: 4- 6 weeks (Fully Paid). Probation period: 4 months Health insurance benefit (Paid for by the Company) Own home Fibre internet line & UPS solution required for work from home option.
Employment Type
Full Time
