RQ08452 - Specialized IT Consultant - Intermediate
RQ08452 - Specialized IT Consultant - Intermediate
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Job Description
Responsibilities:
- Provide daily ongoing Tier 2 subject matter expertise to 177 HRIS clients providing payroll guidance with the Quadrant Workforce application HR Payroll Scheduling Leave Management and QSS modules for accurate and timely payroll to 31000 healthcare employees through the Footprint ticketing system or other mechanism
- Prioritize regularly scheduled support activities along with urgent often unscheduled support requests with a high level of responsiveness and time sensitivity
- Liaise between users and other team members including Database Administrators (DBA s) System Administrators Network Administrators Privacy and Security Specialists and Software Subject Matter Experts CRA CPA for payroll related legislative changes as required
- Identify application defects and assist in complex trouble shooting and root cause analysis
- Follow all established Service Management process and identify opportunities for improvement.
Public Sector Experience:
2 years of experience working in the healthcare industry
Knowledge and Skills/Experience:
Microsoft Great Plains
Logibec MMS (Materials Management System)
BSSI HFM (Health Financial Management)
Logibec Quadrant Workforce
Payroll Certification
OTR
AODA compliance
MS Teams
MS Excel
Knowledge of Service Management Processes with 5 years experience in supporting remote clients.
Experience triaging tickets prioritizing categorizing and handling service requests incidents and problem tickets
Proven track record for building strong working relationships
Strong interpersonal and verbal and written communication skills
Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively
Excellent analytical problemsolving and decisionmaking skills
Ability to apply strong listening skills to facilitate issue resolution
Requirements
MUST HAVES:
Logibec Quadrant Workforce
Payroll Certification
Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively
MUST HAVES: Logibec Quadrant Workforce Payroll Certification Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
Employment Type
Full Time
