Scheduler
Scheduler
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Job Alert
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3-5years
15000 - 15000
1 Vacancy
Job Description
- Scheduling installations and repairs with Customers as per requests from customers sales and technical support and other staff
- Scheduling installation and repairs with Technicians
- Create Telegram message for running repairs and maintenance and deleting these alarms once completed.
- Maintaining eWorks on an ongoing basis by:
- Creating Jobs with detailed instructions and needs analysis as required.
- Assigning Technicians to jobs
- Emailing clients confirming appointment and second email for completion
- Check all jobs for status after the appointment.
- Reschedule declined / abandoned jobs by creating a new job.
- Liaising with procurement to check stock and fitment or repair requirement and boot stock with Technicians on an ongoing basis.
- Take responsibility and ownership for all job cards and tickets created by yourself clean up job cards emails telegrams and tickets on a daily basis.
- Monitor customer WhatsApp groups Telegrams and emails and ensure tickets or jobs are raised for the required work and that all requests and matters are completed to client satisfaction.
- Provide feedback on the customer groups Telegrams and emails after arrangements have been made or sent to ticket user and monitored until successfully closed.
- Perform any additional functions within the job portfolio as required from time to time.
- Report any inconsistencies and ongoing problems to management by email.
Requirements
Grade 12
Education
Grade 12
Employment Type
Full Time
