IT Support Engineer
IT Support Engineer
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Job Description
IT Helpdesk Support
Serve as the first point of contact for IT issues providing live support to endusers during assigned hours.
Troubleshoot and resolve common hardware software and connectivity problems (e.g. login issues device configurations).
Escalate advanced or unresolved issues to senior team members as needed.
Microsoft 365 User Management
Assist with user account creation password resets and basic administration tasks in Microsoft 365 (Teams SharePoint OneDrive Exchange Online).
Support endusers in navigating and using Microsoft Office Suite (Word Excel PowerPoint Outlook).
Device Setup and Management
Assist with setting up new devices (laptops desktops and mobile devices) and linking them to Azure Active Directory.
Support device enrollment and compliance checks using Intune.
Basic Security and Monitoring
Assist with basic configuration and monitoring of tools like Microsoft Defender for Endpoint and Windows Firewall.
Support the implementation of group policies and basic security settings under senior team guidance.
Backup and Recovery Support
Assist with monitoring and maintaining backup solutions like Azure Backup.
Documentation and EndUser Training
Document common issues and solutions for knowledge sharing.
Provide basic user training on tools like Hiver Slack and Chrome OS (if applicable)
Requirements
Educational Background
Bachelor s degree in Information Technology Computer Science or a related field (or equivalent experience).
Technical Expertise (12 Years Experience)
Microsoft 365 applications including Teams SharePoint and OneDrive.
Microsoft Intune for basic device enrollment and compliance.
Azure Active Directory (user account setup and permissions).
Troubleshooting common hardware/software issues.
Skills and Attributes
Strong willingness to learn and develop technical expertise.
Excellent communication and problemsolving skills.
Employment Type
Full Time
