IT SUPPORT ADMIN
IT SUPPORT ADMIN
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Job Description
This is a remote position.
Role Overview:
The IT Support/Admin will play a vital role in our team by assisting in the delivery of highquality support services to our clients focusing on SaaS platforms like Zoho Salesforce Google and Microsoft. This role requires the ideal candidate to have handson experience in troubleshooting system administration and customer support extensive knowledge of computer hardware and software network maintenance and industry trends to keep us on the cutting edge. Engaging with employees throughout the company the IT support person will have an immediate impact on the efficiency of our operations and overall growth.
Key Responsibilities:
Assist in troubleshooting and resolving issues related to SaaS platforms including Zoho Salesforce Google and Microsoft products.
Support clients in the configuration deployment and effective use of SaaS solutions to meet their business needs.
Handle client inquiries providing prompt accurate and friendly support for technical questions and service requests.
Participate in creating and updating documentation for IT support procedures user guides and FAQs for SaaS platforms.
Contribute to IT projects focused on software upgrades migrations and integrations for our SaaS partners.
Learn and apply best practices in IT support with a focus on softwareasaservice solutions.
Requirements
Requirements
Bachelor s or Master s degree program in Information Technology Computer Science or a related field.
Excellent understanding of SaaS platforms and cloudbased solutions.
Excellent problemsolving skills and attention to detail.
Strong communication and interpersonal skills with an emphasis on customer service.
Ability to work effectively in both independent and team settings.
Preferred Qualifications:
Experience in IT support cloud computing or SaaS platforms.
Familiarity with CRM systems and cloud services.
Eagerness to learn about new technologies and software solutions.
Benefits
Required skills and qualifications Two years of experience in IT Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools Excellent interpersonal skills Ability to maintain confidentiality of company information Preferred skills and qualifications Bachelor s degree (or equivalent) in computer science Project management experience Professional certification
Education
Qualifications Although this area of work is open to all graduates and those with an Bsc or foundation degree, the following subjects may improve your chances: business information technology business systems engineering computer networking and hardware computer science computer software development information technology internet engineering software engineering.
Employment Type
Full Time
