Senior Specialist Product Operations - Recommendations
Senior Specialist Product Operations - Recommendations
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Job Description
We are on the lookout for an experienced Senior Specialist Product Operations to join us on our journey in delivering amazing experiences.
At the center of our marketplace is the Discovery organization. This team is currently building Search Recommendation and intent collection systems to power our brands like Foodpanda Glovo Pedidos Ya Talabat serving millions of requests every day. The systems we build are critical for our online marketplaces with high availability and performance requirements and drive meaningful commercial value. They require crafting control loops through data machine learning and online serving systems to serve millions of consumers worldwide.
If youre a creative problem solver who is hungry for a new adventure an international workplace is waiting for you in the heart of Berlin!
Bridge the knowledge and communication gap between stakeholders from the different brands around the world and the Global Recommendation product & tech teams by serving as the primary product point of contact.
Be an ambassador of the global recommendation products by ensuring that all documentation on product vision strategy roadmap and feature details is clearly communicated understood and accessible to stakeholders in all brands.
Elicit and synthesise key problem statements and pain points with respect to recommendation experiences from the markets and transform them into actionable product objectives and opportunities.
Spearhead product and design thinking frameworks and workshops that help to gather problem statements and customer needs from key business and product stakeholders in a structured and organised manner.
Distill and share product development updates to stakeholders across the world that are meaningfully concise. Support the creation of product marketing material for key features launched.
Conduct benchmarking and competitor analysis and share insights with product managers and stakeholders to ensure stateoftheart product solutions for our customers.
Create and maintain structured processes to ensure bugs and new feature requests from product and business stakeholders in local markets are properly documented considered and resolved by the global recommendation product and tech teams.
Support the development of the global recommendation product roadmap in collaboration with product managers by working with product design analytics tech and business stakeholders.
Analyse data and internal feedback to build solid business cases to support and justify feature development.
Monitor and facilitate implementation and integration projects involving multiple squads.
Develop & use product insights to influence stakeholders to ensure the best usage of our products across all markets.
At Delivery Hero youll shape the global consumer experience for millions of users. Your work will have a direct impact on how we attract and retain customers creating datadriven personalized interactions that keep them coming back. As part of our Consumer Team youll enhance customer satisfaction and drive global growth and profitability through innovative projects.
Qualifications :
3 years of experience working in web and mobile consumer products as a product/tech specialist preferably in the ecommerce or food delivery space. Comfortable with a dynamic fastmoving and entrepreneurial environment being able to have an impact and influence early on.
Experience working in a product & tech environment and familiar with software development processes and related tools (e.g. Jira Confluence Miro).
A flair for organisation and structure with a keen eye for details and processes. Highly motivated team player with exceptional stakeholder management skills very pragmatic and agile in handling and leading topics independently.
Good storytelling skills. Able to create effective documentation that connects details to a larger picture in a cohesive and coherent way. Can translate data to insights and customer problem statements to broader objectives. Great verbal and written communication skills with excellent English fluency. Able to effectively engage and influence stakeholders from different levels cultures and functions.
A passion for personalisation/recommendation experiences and an interest in how AI/ML solutions can be leveraged to solve customer problems. Experience in Search or Recommendation teams is a plus. Good analytical skills to size product opportunities and elicit meaningful insights from data. Experience with SQL/BigQuery or a strong desire to learn is a plus.
A passion for design excellence usability & consumer appeal in products. A passion for building a great product & being successful with that product in the market. Good understanding of user experience and design thinking principles. Experience in product strategy product management or user experience research is a plus.
Additional Information :
Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.
Make the most of our hybrid working model and join the team for facetoface connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful mindboosting endorphins: Health Checkups Meditation Yoga Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.
Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
