Technical Support Engineer Cybersecurity Platform
Technical Support Engineer Cybersecurity Platform
Posted on :
14-01-2025
Employer Active
1 Vacancy
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Job Description
- Support Customers (Tier 2) in real time and provide professional technical responses
- Analyze Customer traffic to identify undetected threats and false detections using mostly ElasticSearch and BigQuery (SQL)
- Work side by side with Customers providing insightful incident reports
- Communicate with global Customers and provide quick responses and resolutions
- Work crossfunctionally with RnD and Research teams to optimize Customers ability to detect and mitigate cyberattacks in real time
- Hold shifts as part of the job (including weekend shifts)
Qualifications :
- 2 years of experience in the technical support domain
- Experience of Kibana and BigQuery
- Practical knowledge of HTML and CSS is a must
- Solid knowledge ofSQL
- Basic knowledge of HTTP and HTTPS protocols
- Basic understanding of software architecture to assist Customers
- Advanced level of English
WOULD BE A PLUS
- Basic cybersecurity knowledge: proxy and NAT WAF and Network Firewall network security VPN CAPTCHAs and CAPTCHA solvers
- Understanding of threats: sing ATO or BF scalping AD fraud and click fraud
- Understanding of log analysis APIs clientserver model and regex
Additional Information :
PERSONAL PROFILE
- Proactive and ready to take on responsibility
- Open to working night shifts
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
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