SPECIALIST CUSTOMER EXPERIENCE

Position Summary: 

As part of the Export Service team the Specialist Export Costumer Experiences primary responsibility is to deliver an exceptional customer experience to the MSC customer base. They are responsible for developing relationships with the MSC client create a strong valueadd service relationship manage client expectations proactively seeking solutions strategically escalate situation to best manage situations in the favor of the client maintain regularly scheduled meetings source internal information to meet inquiries and be the MSC face to client. Expectations are to develop technical capacity to manage all functional aspects of the shipment cycle (bookings documentation and customer service). 

Level of Responsibility  

Enhanced task complexity and accountability to customer. Enhanced autonomy in role contributing significantly to team/organizational projects. Accountable for accuracy and efficiency in assigned tasks. Starting to mentor junior staff. 

Key Tasks 

• Review and resolve customer inquiries (measured by accuracy and effectiveness of communication). 
• Managing top tier export accounts for MSC Canada Ensure escalations are brought forward and followedup on in a timely manner. 
• Seek opportunities for service/process improvements to enhance the overall customer experience. 
• Participate in continuous development and training opportunities provided within the area. 
• Analyze and resolve issues with a high level of customer service. 
• Ensure timely followup on all import and export related Customer issues until resolved. 
• Follow up internally and externally with respective stakeholders as required to resolve issues. 
• Inputting data correctly and accurately into our inhouse system (MSC LINK). 
• Ensuring detailed and meticulous verification of all documents pertaining to each container and shipment. 

Qualifications :

Skills / Experience: 

All MSC Canada employees are expected to exhibit the MSC Values while exhibiting true customer centricity in all interactions with colleagues and customers alike. 

• Minimum 3 years experience in a customer service environment. 
• Bilingual written and spoken (French / English). 
• Proficient in Microsoft applications. 
• Advanced level of communication and interpersonal ability. 
• Knowledge/experience using ERP systems or Transportation Management systems an asset. 
• Excellent attention to detail and accuracy while working quickly and under pressure. 
• Strong problemsolving skills and ability to make decisions within scope of role. 
• Adaptable to change in a fastpaced work environment. 
• Open to flexible scheduling and rotating shifts including weekends and the 11:30 am to 8:00 pm shift

Additional Information :

AI Disclosure 

At MSC Canada we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts. 

Vacancy Clarity 

Existing Vacancy: This position is for an established role that is currently open. 

Timely Communication 

MSC Canada ensures timely updates for candidates. All individuals selected for an inperson interview will be notified within 45 days of their initial discussion with us. 

Great people who work hard and look out for each other because were a teamits that simple!

Just to name a few of our perks: 

• Flexible health and dental benefits coverage (for all permanent fulltime roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent fulltime roles).
• Tailored training program opportunities for employee development.
• Employee mentorship leadership and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility.
• Health & Wellness Program.

Hurry and apply now!

MSC Canada is an equal opportunity employer and we welcome and encourage applications from all interested parties. Accommodations are available upon request for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however only those candidates selected for an interview will be contacted.

Remote Work :

No

Employment Type :

Fulltime