Technical Product Specialist - Onboarding Experian Rental Housing
Technical Product Specialist - Onboarding Experian Rental Housing
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1 Vacancy
Job Description
We are seeking a Technical Product Specialist to join our team and manage client onboardings. This customerfacing role requires the ability to plan and track onboarding tasks explain the technical specifications of our product and coordinate internal tasks and dependencies with other teams within Experian. The ideal candidate will provide dashboards on onboarding status to leadership and define strategies for improvement and efficiency. Additionally this role involves tracking metrics to capture the efficiency of the onboarding process ensuring a seamless and effective experience for our clients.
As the ideal candidate youll need to be able to quickly prioritize opportunities and be an exceptional time manager with focus on details and organization. You should have experience identifying evaluating and recommending strong client centric solution opportunities. You will partner with a broad array of internal stakeholders including other members of our worldclass Development Product Sales Legal Compliance Operations and Marketing teams. You should be comfortable with ambiguity shifting priorities and be a world class problem solver working across functional units to ensure client satisfaction.
What youll be doing
- Manage client onboardings ensuring a seamless and effective experience.
- Plan and track onboarding tasks coordinating internal dependencies with other teams within Experian.
- Explain technical specifications of the product with strong knowledge in API JSON AWS monitoring and troubleshooting techniques.
- Basic understanding of Database tables and analytical tools (e.g. Excel Tableau)
- Communicate effectively with technical and product management teams to quickly resolve issues during onboarding.
- Working with the Product Manager and stakeholders to understand the business problem and voice of the customer and identify the capabilities to add to the product
- Review and support product documentation activities
- Provide regular status updates to clients through scheduled status calls.
- Assist Clients in establishing Connectivity for Integrations
- Develop and present dashboards on onboarding status to leadership defining strategies for improvement and efficiency.
- Develop and implement onboarding strategies to enhance efficiency and client satisfaction.
- Identify and track key metrics to measure the success and efficiency of the onboarding process.
- Continuously improve onboarding processes based on feedback and performance data.
- Collaborate with stakeholders to align onboarding strategies with overall business goals.
Qualifications :
What your background looks like
- Bachelors degree in engineering or Business Administration is preferred.
- 3 years of relevant technical product management experience in technical product development roles focused on client onboardings
- 3 years of experience with new product planning and delivery from concept to feasibility to development and launch
- Experience in defining and developing technical products to meet customer requirements from inception to launch.
- Proven experience in establishing new crossfunctional and productrelated processes with a demonstrated ability to create clear project plans for complex crossfunctional projects.
- Be highly entrepreneurial and comfortable working in a fastpaced environment.
- Possess excellent interpersonal skills with the ability to think and communicate creatively thoughtfully and adeptly with diverse technical and nontechnical groups spanning all organizational levels.
- Strong communication and project management skills are essential.
- Familiar with API systems JSON AWS Excel Tableau and other monitoring and troubleshooting techniques
- Location in Costa Rica
Additional Information :
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LIML2 #LIRemote
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
