Senior Migration Administrator EMEA
Senior Migration Administrator EMEA
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
ServiceNow is building a new and exciting team ( GCS Move Desk Team) to facilitate and ultimately automate a seamless customer move experience.
The GCS Move Desk Team will guide a desired customer instance through the various steps required to be executed properly. The mission is focused on endtoend orchestration and visibility partnering with the right internal teams or external customers to make the required steps happen.
What you get to do in this role
- Track and report on status of move/migrate requests from initial trigger to completion
- Take whatever steps are required to assign work items properly across teams monitor for timeline execution establish SLAs where needed. This may include creating and assign cast tasks for cases that track moves checking for status updates and hounding owners if SLAs are breached
- Directly engage with customers (in the presence of support) to explain the move process build customer confidence in ability to execute and push through customer resistance where needed to achieve our move objectives.
- Directly engage with teams/systems outside of GCS where needed. Ex: If an entitlement check is needed and not yet automated do the check and talk with anyone required to do it properly.
- Be the process owner for how moves should be executed from an endtoend perspective such that the group is positioned to provide automation requirements for areas that can be automated. In this sense the vision of the group is that it starts as a group directly doing/owning manual steps to ensure a successful move. Over time they define automations which when completed make the group far more efficient and push them into a role of monitoring and resolving exceptions only.
- Identify opportunities to automate where appropriate.
Qualifications :
To be successful in this role you have
- Previous experience with the ServiceNow Cloud is highly desirable.
- A solid foundation in Project Management
- Comfortable in a technical environment
- Comfortable in a customerfacing role with a customerfirst mentality.
- Strong problemsolving and collaboration skills.
Why ServiceNow
ServiceNows DNA is built in purpose and values. We offer a culture of belonging inclusivity collaboration and customer focus.
Worklife balance and wellbeing are our topmost priorities.
We offer flexible work arrangements.
We provide competitive compensation generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
