NDLS Booking Line Agent
NDLS Booking Line Agent
Posted on :
14-01-2025
Employer Active
1 Vacancy
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Job Description
- Ensure all calls received are answered in a timely and professional manner.
- Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and performance agreement.
- Process bookings & cancellations for NDLS Customers
- Ensure the Data Protection is always adhered to as per the 8 Principles of Data Protection
- Ensure a full understanding of SOPs and Scripts
- Ensure all agreed operational procedures & scripts are strictly complied with.
- Manage confidential information securely and in line with Records Management and Data Protection Policies
- Lead by example and demonstrate SGS values.
- Maintain and ensure good employee relations.
- Complete daily administration
- Ensure full compliance with the Companys Code of Integrity & Professional Conduct
- Present a professional image of the company through personal grooming and presentation
- At all times adopt a safe behaviour by exercising due regard for the health and safety of yourself colleagues and clients in line with the Companys policies and procedures
- Ensure full compliance with the Companys Code of Integrity and act in accordance with SGS Irelands Equality & Diversity Policy
Qualifications :
Leaving certificate or equivelent
Additional Information :
- Computer literate
- Excellent communication skills both verbal and written
- Ability to multitask and work under pressure
- Effective interpersonal skills at all levels
- Ability to demonstrate accuracy and attention to detail
- Ability to work under own initiative and as part of a team.
- Expected Behaviours
- Integrity flexibility working under own initiative
- Professionalism; with the client contractors and colleagues at all times
- Compliance with SGS policies and procedures
- Team player
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
Key Skills
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