People Operations Team Leader
People Operations Team Leader
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Salary Not Disclosed
1 Vacancy
Job Description
Were Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers revolutionizing the gambling space as we go. Were home to a global family of more than 25 wellknown brands and with a focus on sustainability and growth we will transform our sector for our players for ourselves and for the good of entertainment.
Our established Global People Services & Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Our aim is to develop efficient and simple people processes systems and maximize our technology.
We are seeking a People Operations Team Leader who will form part of the People Services & Operations and will focus on overseeing the local Team to ensure Entain supports all transactional needs of our customers based in our offices.
You need to have a passion for change as we are always looking to improve our processes and procedures across the People Services function. You will also be an individual who revels in a fastpaced environment who can own a task and complete it to the best of your ability.
You will collaborate with your peers internationally keeping up to date with Global People Services to proactively plan service delivery.
What you will do
- Provide leadership and accountability for People Operations supporting our location and colleagues in executing endtoend employee life cycle processes including but not limited to onboarding job assignment changes offboarding transfers absence management benefits administration etc. via Live Chat and Case Management system.
- Support stakeholders and the business throughout the employee lifecycle fostering strong partnerships and ensuring compliance with procedures and policies.
- Utilise the HR case management system to efficiently manage workloads and ensure effective delivery of tasks within specified servicelevel requirements.
- Act as a point of escalation and support for Coordinators addressing complex challenges related to specific processes or experience journeys.
- Ensure a high level of confidentiality is maintained in all aspects of work and ensure that ServiceNow accurately reflects the contact and the advice provided.
- Conduct Quality Assurance checks on teamdelivered work and support in identifying trends to support overarching team goals.
- Provide coaching and guidance to junior team members assisting in their professional development.
- Support building and developing a highly capable team through recruitment training and ongoing development.
- Leverage your knowledge of the Local labour codes and employment legislation to ensure Operations are compliant in their service delivery.
- Work with People Compliance on local legislative changes to ensure processes are updated to remain compliant.
- Support with adhoc projects contributing your expertise to ensure successful project outcomes.
- Conduct 121s with the team and deliver performance appraisals probationary reviews return to work interviews and other such activities.
- Deal effectively with noncompliance employee complaints on HR service delivery related issues liaising with People Operations Managers and dealing with service recovery.
- Ensure compliance with employment legislation Entain policies and procedures.
- Promote selfresolution tools and take time to coach employees to use these tools effectively.
- Contribute to process improvement initiatives and support the writing of the associated documentation including process maps work instructions and How to Guides.
Qualifications :
- Strong understanding of HR lifecycle processes and experience in their endtoend execution globally.
- Strong knowledge of UK employment law benefits administration and HR best practices are highly preferred.
- At least 5 years progressive experience of working in HR Operations and/or HR Shared Services dealing with simple to complex HR administration and implementation within service level expectations.
- Team player with a willingness to collaborate with peers.
- Knowledge of Oracle ServiceNow and Microsoft applications.
- Excellent verbal and written communication skills in English
- Excellent administrative skills.
- Quick learner who thrives in a fastpaced environment.
- Willingness to learn new labor laws
Additional Information :
At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning.
Depending on your role and location you can expect to receive benefits like
- A regular bonus
- Healthcare support
- A stake in our success through our ShareSave scheme
- Great development opportunities
- Wellbeing support and so much more.
And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.
At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
