Supervisor - HRIS Data Operations

Work matters. Its where we spend a third of our lives. And the workplace of the future is going to be a great place. Were dedicated to bringing that to life for people everywhere. Thats why we put people at the heart of everything we do.  

People matter. Our people have a passion for learning building and innovating. Whether youre an engineer a sales professional a finance professional or anything inbetween our roles aim to provide each person with meaningful impact and plenty of space to grow.  

Our Global People (HR) organization is passionate to transform and innovate how we enable ServiceNows talent globally. This role is in our People Insights team that sits within our larger GP organization. Our People Insights team plays a critical role in making our talent data an asset to drive insights to action. If you are passionate about data and want to enable the best employee experience come join our team!

Role:

As the Supervisor HRIS Data Operations leader you will be overseeing our Tier 1 People Insights Data and Reporting Services team to ensure timely and quality delivery to our stakeholders. People Insights Product services include: reporting security and system access data auditing data & transaction management and metric support. Your primary focus will be to ensure timely and quality support build and manage scalable stable and efficient data management & governance processes and upskill and manage team members to support business data needs.

What you get to do in this role:

• Manage frontline product support for our People Insights reporting and data services
• Develop and grow a team of data analysts to support the business
• Manage master data in our core systems such as Workday SmartRecruiters and Servicenow platform
• Manage system data audits for accuracy and completeness
• Manage security audits and govern system security access
• Identify and actively drive automation of high volume repetitive and manual tasks
• Identify and help build processes and tools to selfserve operational reports across our Global Talent organization  
• Identify and build checks and balances in processes to ensure data integrity 
• Lead with KPIs around data management (including reporting and data quality) and enable your partners within various Global Talent teams such as Talent Acquisition Total Rewards Learning & Development and HR Business Partners  
• Work with Global People and extended partners in IT Finance and Privacy to identify data related anomalies and work with multiple data sources to identify cause and correction  
• Partner with Privacy and Information Security teams to adhere to ServiceNow policies and guidelines and to keep global talent data complaint 

Qualifications :

In order to be successful in this role we need someone who has:

• Minimum 35 years of strong experience with supporting HRIS systems data and reporting. Workday experience strongly preferred.
• Proven experience as a people manager and/or leader to drive to common purpose and goals across crossfunctional teams    
• Solid experience leading with KPIs and driving to outcomes
• Experience with providing reporting and/or data support to stakeholders
• Expertise in Workday including Reporting EIBs and Security preferred
• Excellent project management experience
• Experience with Data Governance or understanding of Internal Compliance or Governance Controls

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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