ITSM EXPERT LEADPRINCIPAL LEVEL - Bratislava
ITSM EXPERT LEADPRINCIPAL LEVEL - Bratislava
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for talented individuals who can demonstrate enthusiasm passion technical ability and strong problem solving skills and who want to work in an international and team based environment.
As an ITSM EXPERT (LEAD/PRINCIPAL LEVEL) you will be working on projects to support our practices in the following areas:
IT Service Excellence:
- You will implement and optimize state of the art processes and solutions to help our clients manage their IT efficiently and in a businesscentric way. This includes IT Service Management tools design and implementation (service desks monitoring automation tools and other).
- Process design and implementation (release incident problem management and other).
- High Level business analysis of the business requirements and their transformation to technical language.
- Presales activities support: writing proposals organizing demos...
Sales activities and account management:
- Cooperation with Account manager for the Customer.
- Taking part in presales activities and contribution in creating and maintaining presale materials.
- Leading the presale activities and maintaining standard offers (incl. slide decks references etc.). Strengthen vendor partnerships.
- Staying uptodate with new products/services and keeping an eye on new business trends in the domain.
IT Transformation:
- You will advise clients on IT and business challenges. You will take part in client engagements on Change management Project and Programme management or IT governance.
Learning and internal involvement:
- Also essential part of your work will be your activity inside Devoteam to help us grow (Contribute to the recruiting process Marketing activities Knowledge Sharing).
Qualifications :
You will be a great fit for this role if you have
- University degree in IT related studies or equivalent
- Proven business experience and expertise in IT related technologies
- Min. 5 years preferably 10 years of experience in ITSM
- Technical knowledge of Service Management Platforms
- Ability to drive Clevel client workshops (English Slovak/Czech)
- Experience in presale activities
- Experience with leading complex projects in an international environment
- Ability to drive offer development
- Experience with leading teams and projects
- Good general consulting and soft skills structured thinking effective report writing and presentations strong analytical skills advanced communication and presentation skills positive attitude
- Advanced Slovak/Czech and English (both spoken and written form) German is a plus
Do you wish to take the high ground in the process Wed definitely welcome
- ITIL v3 Expert ITIL 4 Managing Professional or equivalent
- ITSM tools knowledge is a plus (strong preference ServiceNow)
- Experience of working in application development environment or IT operations is a plus
- ServiceNow knowledge or experience
Additional Information :
What can Devoteam offer you you may ask
- Salary up to 6000 EUR (based on candidates seniority and experience).
- Transparent career path and Mentorship: Devoteam values your professional and personal growth. We provide a transparent career path including mentoring programs to guide and support you in reaching your full potential.
- Training and certifications in current and highindemand technologies and methodologies: Stay ahead in the rapidly evolving industry with our training and certification programs. We offer sophisticated training systems for our employees and many opportunities to upskill in current and highindemand technologies and methodologies ensuring that you remain at the forefront of your field.
- Friendly atmosphere & Great company culture: And its not just a phrase! :)
- Worklife balance: Enjoy a healthy worklife balance with 5 days extra of vacation up to 4 My days per year and the flexibility of hybrid working hours and home office options.
- Teambuildings & Company events: We love to spend time together! To enhance our team spirit we organise many different events & parties for our colleagues throughout the year.
- Great location in the city centre with a good transport accessibility and youre always in the centre of all the action.
- We care about your wellbeing. Benefit from a meal voucher tariff and a Multisport card for fitness activities.
Moreover we offer:
- Delicious breakfast and snacks.
- Meal allowance up to 970 EUR/year.
- Phone tariff for employees and their family members.
- Sabbatical leave.
- Employee Referral Program.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
