Account Manager
Account Manager
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Tequila & Spirits Mexico is a premium brand development company focused on Tequila and Mezcal. Our comprehensive services allow customers to create their own unique brands guiding them through every step from concept development to production and legal compliance. We work with global clients to craft bespoke spirits ensuring every detail is perfect from recipe formulation to packaging design.
Position: Account/Project Manager
Responsibilities:
- Serve as the primary point of contact between TSM and clients throughout the process of developing their new Tequila or Mezcal brand.
- Manage legal processes in Mexico coordinating with internal teams to ensure compliance and successful production.
- Oversee production schedules and address any potential issues with the production or procurement departments.
- Provide regular updates to clients ensuring that they are satisfied and wellinformed at every stage of the project.
- Handle customer inquiries and resolve any challenges that arise ensuring a smooth and efficient experience for clients.
- Track and report on project progress customer interactions and any issues that need resolution.
- Maintain high levels of communication with internal departments (e.g. design procurement) to ensure project success.
- Conduct occasional travel to meet with clients attend expos and visit the distillery.
Requirements
Skills & Experience:
- Bachelor s degree in Business Engineering or related field.
- 24 years of experience in account or project management.
- Experience in managing customer relationships and delivering excellent service.
- Knowledge of the tequila or mezcal industry is a plus but not required.
- Strong problemsolving abilities and executive presence.
- Fluency in English (C1 or higher) is mandatory.
Benefits
Work Conditions:
- Fulltime position Monday to Friday from 9:00 AM to 4:00 PM.
- Hybrid work model: 2 days a week in the office at Tepatitl n de Morelos Jalisco.
- Occasional travel to meet clients and attend expos.
Compensation:
- Competitive salary based on experience.
- Benefits as per Mexican labor law.
Skills & Experience: 1-2 years of customer service or sales experience (B2B or B2C). Ability to confidently engage with new leads and prospects. Experience with CRM tools (Zoho preferred, but not required). Proactive and results-oriented, with a focus on customer satisfaction. Strong communication and interpersonal skills. Ability to handle multiple accounts and projects simultaneously. Fluency in English (B2 or higher).
Employment Type
Full Time
