Order Specialist
Order Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Bring Global Quality to Every Detail Right Where You Are
A leader in the retail and manufacturing industry our client transforms bathroom essentials into stylish centerpieces. Their premium tapware and fixtures featuring stunning finishes like matte black and brushed gold are trusted in homes and businesses across Australia and New Zealand.
With a foundation built on innovation sustainability and exceptional craftsmanship their products blend beauty and function seamlessly. If you re looking for a workplace that values creativity precision and growth this is where your global career can truly shine.
What You ll Be Doing:
Be part of our client s team as an Order Specialist where you will ensure seamless order processing and toptier service delivery. Your role involves handling customer orders coordinating with various teams maintaining records and resolving any issues that arise all with precision and exceptional communication.
The Role at a Glance:
Shift: Day Shift Weekends off Monday Friday 05:00 AM 02:00 PM
Work Setup: Permanent WorkfromHome
Salary: PHP 30000 to PHP 55000
- Process and enter orders accurately and in a timely manner.
- Verify order details including quantities pricing and delivery instructions.
- Ensure orders comply with company policies and customerspecific requirements.
Team Coordination:
- Collaborate with inventory warehouse and logistics teams to ensure stock availability and timely dispatch.
- Communicate with customer service teams to provide updates on order status delays or issues.
Documentation and RecordKeeping:
- Maintain organized and accurate records of orders and shipments.
- Prepare shipping documents and ensure compliance with regulatory standards.
Issue Resolution:
- Investigate and resolve order discrepancies product shortages or delays.
- Escalate issues when necessary and follow up with stakeholders to ensure resolution.
System Management:
- Use order management software or ERP systems to track orders manage data and generate reports.
- Ensure data accuracy and update records as needed.
Customer Communication:
- Respond promptly to inquiries about order status delivery times and product availability.
- Provide courteous and efficient support to both internal and external customers.
Requirements
Your Expertise What You Bring to the Table
Qualifications:
- Strong English communication skills both written and spoken with the ability to communicate clearly and effectively.
- High school diploma or equivalent; associate s or bachelor s degree in business or a related field is preferred.
- 13 years of experience in order processing logistics or customer service with a background in order management.
- Proficiency in using order management or ERP software (e.g. SAP Oracle or similar systems).
- Strong organizational skills and keen attention to detail.
- Ability to work efficiently in a fastpaced environment and meet deadlines.
- Excellent problemsolving skills with the ability to address and resolve customer concerns effectively.
Preferred Skills:
- Experience in a manufacturing retail or distribution environment.
- Familiarity with supply chain processes and basic inventory management.
- Proficiency in Microsoft Office Suite (Excel Word Outlook).
Benefits
What s in It for You
- HMO coverage upon regularization
- Competitive Salary Package
- Permanent WFH arrangement
- Prime office location (Easy access to MRT stations restaurants and banks)
- Day shift schedule
- Fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Your career flourishes here with competitive compensation international clients and a work culture focused on collaboration and innovation. Work with global clients across industries supported by a stable foundation and likeminded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!
Your Expertise What You Bring to the Table Qualifications: Strong English communication skills, both written and spoken, with the ability to communicate clearly and effectively. High school diploma or equivalent; associate s or bachelor s degree in business or a related field is preferred. 1-3 years of experience in order processing, logistics, or customer service with a background in order management. Proficiency in using order management or ERP software (e.g., SAP, Oracle, or similar systems). Strong organizational skills and keen attention to detail. Ability to work efficiently in a fast-paced environment and meet deadlines. Excellent problem-solving skills with the ability to address and resolve customer concerns effectively. Preferred Skills: Experience in a manufacturing, retail, or distribution environment. Familiarity with supply chain processes and basic inventory management. Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Employment Type
Full Time
