Customer Advisor Contract - Phuket
Customer Advisor Contract - Phuket
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Job Description
Our client is a luxury fashion house. They have been considered one of the worlds most prominent fashion houses and known for its modern and iconic pieces for all mankind. Today they market a broad range of readytowear products leather goods shoes and accessories.
JOB TITLE: Customer Advisor (Phuket)
POSITION WITHIN THE ORGANIZATION CHART Reports hierarchically to Store Manager
MISSION OF THE ROLE
As a Customer Advisor you will stand at the very centre of our organization transform the store visit into a memorable luxury shopping experience and safeguard the growth and longevity of our Brand as Brand Ambassador.
Your role will be to engage the customers in their discovery of our heritage through storytelling and creating an atmosphere of passion energy and enthusiasm for the Brand collections.
You will tirelessly build relationships with each customer that last over time and begin with the quality of their welcome the gestures and rituals of the selling ceremony and the provision of the highest level of service .In conclusion your role will be to act as a trusted advisors of style offering suggestions and alternatives to the customer using the highest level of sophistication and service.
KEY WORDS: Impress Empathy Sparkling in the Eyes
MAIN RESPONSIBILITIES
Customer Understanding & Engagement
Provide memorable luxury customer service experience by:
Conveying a brand messages and values through storytelling to create an
emotional connection and promote brand loyalty and leverage Brand Stories to
support and enhance the selling ceremony
Guaranteeing Selling Flow execution to understand the client and build intimate
knowledge of preferences contact information and lifestyle to develop customer
profiles
Demonstrating agility in responding to different customer types using flexibility in
conversational style and approach
Offer personalized service as part of the Brand experience to meet the customer s
current and future needs demonstrating basic understanding of MadetoMeasure and the ability to introduce and promote it through a sophisticated selling flow
Utilizing company provided (iPod/iPad) technology to offer a complete and integrated luxury experience
Proactively developing a continued trustworthy customer relationship with Brand (e.g. CRM after sales activities including Thank You notes and Followup phone calls).
Takes ownership of resolving & escalating customer issues or complaints with empathy while adhering to Brand customer service policies such as alteration damage and repair global return policies etc.
KPI S: CRM Database Management Cross Selling Avg. Ticket Retention Rates Sales Management
Drive and maximize sales performance to consistently achieve individual sales target while ensuring a luxury costumer experience
Work with the store team to execute action plans to achieve daily weekly monthly and yearly sales and KPI targets as assigned by the Store Manager
Propose service MTM RTW products; visual and operational improvements that assist the team to achieve and overcome selling challenges
KPI S: Individual Sales (progressive expectation by levels) Store Budget Team Spirit
Actively communicate customer product and other store information to the broader store team to ensure customer and business needs are met
Role model good team work to enhance the overall team moral to create an enthusiastic and engaged sales force environment
Support the orientation & integration of new staff through acting as learning coach or buddy as assigned by the Store Manager Advanced Senior CA
Train other team members on new products as assigned by the Store Manager Advanced Senior CA
KPI S: local driven measurements Brand Presentation
Demonstrates consistently high standards of personal grooming in accordance to Brand uniform and grooming standards and guidelines
Follows Brand product and gift packaging standards and guidelines to ensure Brand luxury and quality image
Maintain cleanliness and tidiness of the store environment and product displays
Ensure instore visual merchandising adheres to Brand Visual Merchandising guidelines: support window displays as required demonstrating strong accountability for every aspect
of the overall store including back of the house operations
Measured by relevant visual & grooming standards Store Operations
Adhere to Brand store operations and time and attendance policies and standards
Follow the directions of the Store Manager or appointed team member on store operational tasks that includes but not limited to stock room inventory cashiering reporting
duties guest beverage service etc.
Help the store in closing sales support in ringing sales
Utilize store systems as needed efficiently and accurately
Maintain accountability for store inventories by vigilantly reporting any discrepancy in
labelling or inventory levels
KPI S: Inventory Results SOE Results
PARTNERSHIPS
Internal: Store Operations Merchandising VM Training External: Customers Vendors
Benefits
Employment Type
Full Time
