German VIP Team Leader - iGaming
German VIP Team Leader - iGaming
Posted on :
13-01-2025
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1 Vacancy
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Job Description
Our client and international player within the online entertainment sector is building a new VIP team and looking for experienced VIP team leader. Your role is to manage a team of VIP Account managers ensure their daily tasks and responsibilities are carried out efficiently and completely on a daily basis. To manage the team towards reaching and surpassing their goals.
Tasks
- Manage the overall running of the VIP team
- Develop & implement strategic plans to ensure VIP Managers grow within their roles
- Achieving progress and hitting VIP targets by successfully managing the team and assessing the teams strengths & addressing weaknesses
- Establishing productive and professional relationships with key personnel in assigned customer accounts and memberships
- Manage and understand your teams markets and KPIs and take appropriate action to capitalize on opportunities and fill gaps
- Improving upon current procedures and implementing new processes
- Weekly reporting on team and market performance
- Conducting regular 1 2 1s & Performance management
- Any other tasks assigned by Head or Director of Department
Requirements
- Worked in VIP role for 2 years or more within the iGaming is a must
- Experience working as a Team Lead is mandatory ideally as VIP Team Lead
- Bilingual in German and professional fluency English
- Strong interpersonal skills
- Working knowledge of Microsoft office
- Excellent organisational and timemanagement skills
- Excellent understanding of VIP Player Management
- Strong People management skills
- Excellent oral and written communication skills
- Scheduling and work planning
- Presenting and report skills
- Good understanding of client/customer and market requirements and dynamics
- Strong leadership skills with ability to drive a VIP team
- Ability to work under pressure
- Availability to work on shifts from 9am till 200am on rotation Monday to Sunday and public holidays (compensated accordingly)
- Understanding of numbers and targets
Benefits
- Working in a dynamic European company
- Flexible work hours
- Ability of career and professional growth within the company
- Corporate events
- Young and friendly team
- Opportunity to work in their office in Malta or Cyprus or Bulgaria
Employment Type
Full Time
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