FSO Technician IT Support
FSO Technician IT Support
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Job Description
Job Title : FSO Technician // IT Support
Location : Boston MA
Duration : Full Time
As an IT Field Services & Onsite Support Technician you will be a key member of our team providing essential onsite technical support to our clients. You will be the first point of contact for resolving their technology issues ensuring smooth operations and maximizing their productivity. You will play a crucial role in maintaining the IT infrastructure and ensuring satisfaction. You will troubleshoot diagnose and resolve hardware and software issues ensuring optimal system performance and user satisfaction. This role requires strong technical skills excellent problemsolving abilities and a customercentric approach.
An ideal candidate to have:
35 years of handson experience providing IT support in deskside remote desktop or field environments.
Proficient in troubleshooting and resolving issues on Windows and macOS devices including laptops and desktops.
Skilled in efficient Windows OS imaging processes.
Proficiency in troubleshooting network connectivity issues.
Knowledge of networking protocols such as TCP/IP DNS DHCP and routing protocols.
Technical Certifications
Prior experience in Telcom industry as Field Services Technician will be an advantage.
Hardware Expertise:
Computer Assembly and Repair: Building upgrading and repairing desktops laptops and servers.
Peripheral Device Installation: Setting up printers scanners external hard drives and other devices.
Hardware Troubleshooting: Diagnosing and resolving issues with hardware components like motherboards CPUs RAM and power supplies.
Mobile Device Repair: Fixing cracked screens battery replacements and other hardware issues for smartphones and tablets good to have skill.
Audio Video Equipment: Basic understanding of AV equipment connections.
Software Proficiency
Operating System Installation and Configuration: Installing and configuring Windows macOS and various Linux distributions.
Software Installation and Troubleshooting
Driver Installation and Updates: Installing and updating device drivers to ensure optimal performance.
Data Recovery: Recovering lost data from damaged hard drives SSDs and other storage devices.
Employment Type
Full Time
