Production Support Associate
Production Support Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Client focused mindset
Have a history of working in a missioncritical environment.
Background in financial services or similar regulated industry preferred.
The ability to create high quality documentation for Desktop platforms.
Experienced supporting large and complex desktop environments specifically VDI.
Experienced in working on large complex Desktop transformation programs
Experience with profile management and optimization
Experience creating and optimizing Citrix policies
Experience in application deployment
Experience in OS deployment
Experience in Patch Management
Advanced experience troubleshooting and optimizing VDI environments as well as physical
Experience with Windows client Migration
Willing to work in shifts/weekend activities as needed to meet business demands
Citrix XenDesktop/XenApp (7.15)
Microsoft Windows Operating Systems (Windows 7 Windows 10 Windows Server)
Microsoft Group Policy
PowerShell and automation
SCCM 2012 R2
AppV Thin Client technologies
Application Deployment & OS Deployment
Patch Management
VMware vSphere Skype for Business
Sophos Lumension ServiceNow Logic Monitor Systrack
Office 365 Microsoft Azure
AppSense: Environment Manager Performance Manager Application Manager
Positive attitude capable of remaining positive when under immense pressure
A good communicator and able to work collaboratively in a global team.
Someone who can operate in a fastchanging environment and take ownership of their work.
Someone who will challenge the status quo and improve the overall user experience.
Strong organizational and time management skills.
The applicant should be comfortable owning and swiftly resolving level 4 technical issues for our global client base.
An inquisitive thinker with attention to detail.
CCEA (or CCPV) and MCSE/MCITP certifications preferred
Employment Type
Full Time
