Role: Technical Lead Conversational AI Integration
Location: Charlotte NC & 2nd option is St. Louis MO (Onsite from Day 1)
Job Type: Long Term Contract
Job Description:
- Minimum 3 years relevant technical work experience at least developing and implementing Conversational AI.
- Knowledge on KORE AI is plus but will explore other options.
- Recent experience with Conversational AI projects and KoreAI (optional).
- Collaborate with crossfunctional teams to design develop and deploy conversational AI applications using Kore AI across IVR chat and voice platforms.
- Intent identification and LLM development.
- Strong expertise in developing conversational AI applications (chatbots IVR systems virtual assistants).
- Proficiency in integrating AI solutions with RESTful APIs and external services.
- Knowledge of web services data retrieval and integrations.
- Handson experience with conversational AI platforms frameworks and tools.
- Build and refine chatbots virtual assistants and IVR systems that provide intuitive and effective user interactions.
- Work with Generative AI models and finetune LLMbased conversations for highquality contextaware interactions.
- Develop and optimize natural language understanding (NLU) and processing (NLP) models to improve accuracy and user intent identification.