IT Manager
IT Manager
Posted on :
12-01-2025
Employer Active
1 Vacancy
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Job Description
As IT Manager you will be responsible for the entire IT operation of the property with specific regard to but not limited to the following:
- Lead the daily operations of information technology to meet the highest standards of service to all stakeholders and respond to users needs and requests.
- Ensuring the management of a comprehensive and effective IT support environment for gaming (in cases where the property has a Casino) and hospitality operations on a daily basis.
- Provides operational expertise advice and represents the operations service with users vendors and guests.
- Provides operational input into the propertys strategic plan and unit objectives.
- Ensuring optimal network and applications availability in line with service level agreement.
- Ensures stability of IT infrastructure components (e.g. servers workstations networks).
- Monitors and accurately checks of IT server infrastructure.
- Resolves high level technical problems timeously.
- Effectively managing the IT support team including setting and monitoring performance objectives
- Provide transparency and understanding of IT costs benefits strategy policies and service levels.
- Ensuring IT security and access control in line with business needs and requirements.
- Protecting of business data and the movement thereof.
- Ensuring infrastructure is protected from malicious attacks at all times.
- Responsible for the Active Directory infrastructure and ensuring best practises in accordance to Group Policies and Procedures.
- Individual development plans to be in place to address operational objectives and strategy e.g. skills shortages succession plans talent management.
- Ensure Up to date central repository of all configuration items and fixed asset register recording of all IT assets.
- Ensuring budget is aligned to strategy and achieves the operational requirements.
- Identifying IT risks and managing the IT risk management plans to allow for business continuity in case of emergencies (Risk Register DRP BCP).
- Ensuring IT hardware infrastructure is in a well functional state in order to ensure availability to business.
- Ensuring Procured services meets operational requirements as agreed upon in SLAs.
- Implementation of new IT initiatives software changes and IT infrastructure.
- Timeously procurement of IT equipment and adhering to replacement cycles if all IT infrastructure.
- Manages IT change management IT risk management and IT problem management effectively within the property
- Achieving required audit results as agreed upon by business.
- Achievement of all set objectives that contributes to business propertys KPIs.
- Complete monthly IT reports.
Compiling of standard operating procedures for property specific technologies
Qualifications :
- Bachelors Degree/ Higher Diploma or relevant NQF 7
- ITIL Foundation V3 Certification
- Microsoft Certified Solutions Expert (MCSE)
- Microsoft Certified Solutions Associate (MCSA)
- Dell Equal logic (advantageous)
- Meets all the requirements for a gaming licence (for properties with Casinos)
Additional Information :
- Minimum of 8 years relevant IT industry experience with the last five years managing teams of professionals
- Strong Gaming Background
- Specialized technical experience and a proven technical background
- Proven ability to solve complex problems and resolve conflict
- Ability to Manage and mitigate risks
- Experience in Stakeholder Management including vendor engagement and related SLAs
- Experience with the deployment of large scale production virtualization systems
- Proven ability to provide strategic technological input to business decisions
- Proven ability to produce and manage a budget
- Able to legally work in Botswana
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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