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Job Description
Main Purpose of Job:
To ensure that works orders are scheduled through the Inhouse appointments system repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.
Main Expectations
Working independently and taking ownership to resolve planning and scheduling of responsive repair work with minimal levels of supervision
Repairs is a front line service delivery role with a high impact on the SHPs reputation which requires excellent customer service to be displayed at all times .
Staff are expected to regularly liaise and collaborate with stakeholder internal and external to SHP and may include surveyors Contract Managers Building Control Repairs Team Supervisors and Order Compliance Officers in order to make the most appropriate decisions to complete repairs.
Skills & Experience:
Good time management planning & organisational skills Experience of working in a pressurised environment and dealing with challenging preferably in a DLO environment
Experience and competent on computerised systems.
Good written verbal questioning & interpersonal skills.
Demonstrable customer experience
Basic knowledge of Repair & Maintenance methodologies.
Employment Type
Full Time
