Onsite Field Technician L2 AU
Onsite Field Technician L2 AU
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Job Description
We are looking for a skilled and dedicated Onsite Field Technician to join our team in Austria covering the Eugendorf and Salzburg locations. This role offers an exciting opportunity to work with cuttingedge technologies while providing essential technical support across two dynamic locations. If you are passionate about IT support possess strong troubleshooting abilities and have a customeroriented mindset we want to hear from you!
Key Responsibilities:
1. Incident Management:
- Handle and manage incidents through the ITSM tool.
- Ensure services comply with SLA requirements and manage incidents efficiently.
2. Onsite Support:
- Provide handson technical support at workplace environments.
- Troubleshoot hardware and software issues promptly minimizing downtime.
3. Mobile Device Support:
- Assist users with troubleshooting and support for iOS and Android devices.
4. Hardware Maintenance:
- Perform hardware checks and replace faulty cables and devices as required.
5. Request Management (IMAC):
- Perform Installation Move Add and Change (IMAC) activities as needed.
6. System Configuration:
- Install and configure client computers using SCCM for Windows 10 systems.
- Install and configure printers as part of system setup.
7. Ticket Management:
- Document update and ensure all tickets are closed in a timely manner.
8. Inventory and Logistics:
- Manage stock conduct regular inventory checks and handle vendor RMAs.
- Ensure timely shipment of devices to spoke or remote locations.
9. Remote Support:
- Provide remote IT support to spoke and remote sites as necessary.
- Travel onsite to support smaller locations when needed.
10. Additional Tasks:
- Assist with IT equipment logistics and support processes.
Requirements
- Bachelors Degree in Computer Science or a related field or equivalent experience.
- Certifications: CompTIA A Microsoft Certified Professional (MCP) or higher.
- Experience: Minimum of 5 years in Desktop and Smart Hands Support IT support or a similar role.
- Technical Expertise:
- Strong troubleshooting skills in hardware and software.
- Experience with Windows 10 SCCM and iOS/Android devices.
- Familiarity with ITSM tools and SLA management.
- Strong troubleshooting skills in hardware and software.
- Languages: Proficiency in English (C1) and Austrian German (C1).
- Other:
- Excellent communication and customer service skills.
- Ability to manage inventory and logistics effectively.
- Must have a car and be willing to commute between Salzburg and Eugendorf (within 15km) and travel to remote locations as required.
- Excellent communication and customer service skills.
Benefits
What We Offer:
- Competitive salary of EUR 3900/month.
- Opportunities for professional growth and development.
- A dynamic work environment with the chance to work on a variety of tasks.
- Flexible working conditions and the opportunity to work with cuttingedge IT tools.
If youre ready to take your career to the next level and thrive in a fastpaced customerfocused environment apply now to join our team as an Onsite Field Technician!
Desktop Support, Windows, SCCM, Printer, ITSM, IMAC, Troubleshooting, CompTIA A+ , Microsoft Certified Professional
Education
Information Technology, Computer Science, Electrical Engineering, or a related field would be advantageous. CompTIA A+, Microsoft Certified
Employment Type
Full Time
