Customer Service Ambassador - English

Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at Casumo where you are invited to be your authentic YOUMO!

Company Overview:

Welcome to Casumo your passport to a world of fun excitement and responsible gaming. Were an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce A blend of innovation security and a dash of playful charm.
Nowadays were on the hunt for a Customer Service Ambassador English to join our team!

Position Overview:

As a member of the Customer Service Ambassador team you will be a part of a diverse and ambitious group of people responsible for navigating players throughout their adventure with us. You will begin your Ambassador journey in our Service team where you will be responsible for onboarding educating and supporting our customers. This team is a springboard for growing into either our Engagement team where you will be able to get creative and upsell our product or our Expert team where you will have the opportunity to dig deep expand your knowledge and learn more about the complex sides of iGaming.

Responsibilities:

• Listen and respond to our players needs and concerns and provide professional friendly support at all times ensuring our players are our number one priority

• Work in collaboration with other teams such as Player Protection Sports Payments and Loyalty

• Contribute fresh new ideas giving constructive feedback to constantly improve how we work and exercise your creativity

• Support customers across multiple brands via live chat email social media app stores and public forums

• Assist management with day to day tasks while expanding your knowledge and progression

• Incident management and escalations through Jira and Slack and external providers to achieve rapid resolutions for players

• Having basic responsible gaming interactions with players prior and liaising findings back to the relevant teams

• Research and resolve players concerns and issues to improve the players experience

• Provide player feedback and own feedback to find solutions and create a better overall experience for the players

• Complete requested tests and training sessions to build on own and team knowledge

• Able to follow procedures and abide by GDPR and Gambling Regulatory Requirements

  
  
  Requirements:
  

• Passionate about identifying customer needs and providing first contact resolution

• Live chat or Customer Service experience Target driven and eager to consistently improve your personal performance

• Excellent at communicating patient and able to explain complex topics in a concise way

• Ambitious eager and ready to learn

• A reliable hard working person with a super positive attitude

• Our core values align with your core values: Aspire Believe & Care

  
  

Additional advantage:

• Sportsbook knowledge

• Live chat experience

• iGaming experience

• Fluent in any of our other key market languages (Swedish Norwegian Spanish Finnish)

The Perks:

Being a part of the Casumo group provides an unparalleled experience. Youll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces! In addition to that youll enjoy:

• Private health insurance
  
• Wellness incentives including a fitness allowance and mental wellbeing services
  
• 2 weeks Work From Anywhere (increased to 4 weeks after longer duration of employment within the Company): explore the world while working remotely
  
• Office lunches three times per week
  
• Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
  
• A range of training courses known as Casumo College for continuous learning and growth
  
• Social events for building strong relationships with colleagues from all across the organisation

Our ABC values:

ASPIRE

At Casumo aspire means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions and comfort zones are out of bounds. Mediocrity Left behind. Our mantra Dream big aim high and always be ready for the next adventure in innovation.

BELIEVE

Belief at Casumo isnt just a feelgood sticker; its the glue that binds us. Turning me achievements into we victories were a tightknit crew of dreamers doers and relentless supporters. With a highfive arsenal and a trusty cheerleading squad were on a mission to prove that together were not just strong; were Casumo strong.

CARE

Care is our secret ingredient the cherry on top of our game. Its not only about ensuring our players have a blast (responsibly of course); its about weaving a fabric of support so tight even the toughest challenges cant tear us apart. From tailoring player experiences to being there for each other were all about creating memorable moments.