Customer Communications Manager
Customer Communications Manager
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1 Vacancy
Job Description
Job Title: Customer Communications Manager
Location: 100% Remote
Duration: 12months Contract
Visa: USC / GC
Job Description:
Qualifications: Bachelors degree in Marketing Communications or a related field (preferred).
Experience in customer marketing or a similar role.
Strong writing and editing skills with the ability to create engaging content for various channels.
Proven experience with marketing automation platforms like Pardot.
Familiarity with ON24 webinar platform and event management tools.
Excellent project management and organizational skills.
Ability to work independently and as part of a team.
Strong attention to detail and commitment to accuracy.
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Job Summary Manages the customer marketing calendar newsletter (allows us to create new segmentations) creates content like knowledge articles newsletters and operational emails and partners with the brand team for additional resources (banners etc). Creates ON24 webinars sets up events in Community. Serves as the Pardot Subject Matter Expert optimizing functionalities to maximize communication reach and effectiveness.
b. Supports the recruitment of customer advocates who can champion the Vertex story and customer outreach.
i. Operational emails
ii. ABM campaign Pardot set up
iii. Exchange email set up
iv. User Group emails
v. Newsletters (with additional segments)
vi. Ensure social media posts are communicated
vii. Post events in Community
viii. Post updates in Vertex Engagement Hub
ix. ON24 expertise
x. Support outreach to Advocates
xi. New customer onboarding webinar set up (TBD)
xii. Comms calendar
Employment Type
Full Time
