The State of Michigan is looking for a Cloud Engineer Cloud Contact Center Engineer
Rate: $/Hr.
Close to Submissions on 1/13 at 10am EST.
Top Skill & Years of Experience Required:
Knowledge of Nice InContact CXone (ACD IVR Auto Dialer Omnichannel WFM Studio Interaction Analytics POCs & Auto Attendant) 5 years of experience preferred
NICE CXOne Studio experience 3 years of experience preferred
Ability to program in one or more of the following software languages: C# C Java JavaScript Python 4 years of experience preferred
Ability to develop maintain and troubleshoot webservice API calls 5 years of experience preferred
Please do NOT submit DevOps Cloud Engineers Genesys or Amazon Engineers. Manager is looking for an Engineer to code on the NICE CXone platform.
Position location: Lansing MI. Highly prefer candidates located in MI for hybrid schedule. If candidate is outside of MI please indicate location will consider 100% remote for outside MI candidates.
If submitting candidate outside of MI please have them confirm their current location on RTR email document.
Interviews: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Use of headphones is strongly discouraged. A screenshot photo of candidate will be required for any Teams interviews as well as a vendor present at beginning of interview to validate candidate.
Duration: 1 year with possible extension. Please Read Full Job Description Attached.
Required Skills
Skill: 5 years of experience with Nice InContact CXone (ACD IVR Auto Dialer Omnichannel WFM Studio Interaction Analytics POCs & Auto Attendant).
Skill: 4 years of experience programming in one or more of the following languages: C# C Java JavaScript Python.
Skill: 3 years of experience with NICE CXOne Studio.
Skill:
5 years experience developing maintaining and troubleshooting webservice API calls.
Preferred Skills
Skill: Experience in Contact Center Dashboard Creation
Skill: Experience with Salesforce
Skill: Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.
Cloud Contact Center Engineer
