SAP SCM SPP Help Desk Consultant
SAP SCM SPP Help Desk Consultant
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1 Vacancy
Job Description
Title: SAP SCM SPP Help Desk Consultant
Location: Onsite Dearborn MI
Duration: 6 months
Description:
- Resolve L1 L2 and L3 tickets raised by clients in the SAP SCM and SPP space. Troubleshoot and provide timely effective solutions to issues related to system functionality configuration and user queries.
- Implement necessary configuration changes in SAP SCM/SPP systems as per client requirements. Identify troubleshoot and resolve bugs ensuring systems are functioning efficiently.
- Conduct thorough testing of changes made to the SAP SCM/SPP environment. Ensure proper documentation of all modifications bug fixes and enhancements. Oversee deployment of system changes ensuring seamless updates and minimal disruption to operations.
- Lead clientfacing conversations to understand their needs explain solutions and manage expectations. Establish strong client relationships to provide excellent customer service and ensure client satisfaction.
- Handle and resolve escalated issues ensuring timely resolution and providing highlevel support to address critical concerns. Work closely with clients and internal teams to address complex problems and prevent future issues.
- Supervise and manage a team of help desk professionals. Allocate tasks ensure timely responses to client tickets and guide the team in resolving issues. Provide coaching and mentorship to team members to enhance their skills and performance.
- Contribute to the enhancement of help desk processes identifying opportunities to improve the efficiency of ticket resolution system configurations and client communications.
Requirements:
- Proven experience with SAP SCM (Supply Chain Management) and SAP SPP (Supply Chain Planning) modules.
- Strong background in resolving L1 L2 and L3 tickets in SAP environments.
- Experience performing configuration changes troubleshooting and resolving bugs within SAP SCM/SPP systems.
- Solid understanding of supply chain management processes and integration with SAP systems.
- Expertise in testing documenting and deploying system changes or bug fixes.
- Ability to lead client conversations manage expectations and ensure client satisfaction.
- Leadership experience in managing a help desk team providing task delegation guidance and support.
- Ability to thrive in a fastpaced customerfacing environment.
- Experience working in an Agile or service management framework.
Employment Type
Full Time
