Training Coordinator
Training Coordinator
Posted on :
11-01-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Training Coordinator (JD attached)
Compensation: $75000 $80000 per year Benefits
Full Time Role
Shift: Monday Friday Day Shift
Job Description:
- As a Training coordinator you will be primarily responsible for Training the L1 agents and overseeing training requirements.
- Monitor Software Support Hotline related dashboards
- Participate in monthly calibration sessions peer reviews team meetings coaching and training sessions
- Achieve all customer handling/resolution objectives and metrics while seeking opportunities to improve efficiency.
- Train Level 1 PreAssessment Agents based on clients training material
- Oversight of training Needs for additional development of Training requirements
- Lead Teaming sessions
- Conduct 1:1 training when needed with individual Level 1 agents
Qualifications:
- Any Graduate (34 years course)
- 5 years of experience in mentoring coaching and training
- Proficiency in automotive hardware and software systems with its functionality is preferred
- Experience in working and managing communications with multiple crossfunctional teams/stakeholders
Key Skills:
- Effective training evaluation skill
- High attention to detail and high level of professionalism
- Proactive selfmotivated selfstarter minimal supervision
- Strong organizational time and workflow management skills
Employment Type
Full Time
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