Field Service Operations Specialist Jobs in Noblesoft Technologies in Barron, WI - USA

Field Service Operations Specialist

Noblesoft Technologies

Posted on : 11-01-2025

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1 Vacancy

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Job Location

Barron, WI - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 11-01-2025

Job Description

Job Role: Field Service Operations

Location: Barron Wisconsin (USA)

As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service technical expertise and timeliness. This position has frequent contact with end users peers and managers primarily facetoface as deskside support for service requests and onsite problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual Network and Servers.

(1.) To provide support for on call escalations and doing root cause analysis of given issue

(2.) To independently resolve tickets within agreed SLA of ticket volume and time

(3.) To adhere to quality standards regulatory requirements and company policies

(4.) Work on value adding activities such Knowledge base update & management Training freshers coaching analysts

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Noblesoft Technologies

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Field Service Operations Specialist

Noblesoft Technologies

Job Description

Employment Type

Company Industry

Key Skills

About Company

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