CXO IT Support Technician
CXO IT Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
The CXO IT Support Technician will work as a member of the internal end user support desk on the IT Operations and CXO teams.
Key Responsibilities:
- Resolve computing and access issues for internal and external client employees
- Leverage ServiceNow SCCM Active Directory WorkspaceOne and many other tools to provide support and solutions to the enterprise
- As part of the Support Desk team they will be providing support for Windows computers and Mac computers
Education and Experience:
- 3 years of relevant experience OR Bachelors degree 1 year relevant work experience
- Strong customer service skills including follow through and followup
- Curiosity and a desire to solve problems correctly the first time
- Ability to manage track and prioritize multiple tasks and projects
- Willingness to share knowledge and expertise with teammates
- Attention to detail and willingness to go the extra mile
- History of exceeding ticket closure goals and SLAs
- Proven ability to document customer contacts troubleshooting steps current status and resolutions in tickets
- Strong Windows and Mac support experience
- A positive and proactive attitude toward finding solutions meeting commitments and assisting others
- Great communication skills (people person)
- Be able to think on your feet and react quickly
- Thrive in a fast paced and high pressure environment
- Team player who works well with others
- Experience administering objects in Active Directory
- Experience with Microsoft SCCM
- Experience with ServiceNow
- Technical documentation abilities
- Experience using G Suite
- Experience supporting Mac OS in an enterprise environment
Employment Type
Full Time
