Barista

Roles and responsibilities

Previous experience as a barista or in a similar customer service role is preferred
Knowledge of coffee beans, brewing methods, and coffee-making equipment
A true desire to satisfy the needs of others in a fast-paced environment
Previous experience crafting coffee beverages preferred
Refined verbal communication skills
Grinding and brewing coffee
Developing and maintaining expert knowledge of coffee and educating clients and colleagues about these coffees
Consistently providing well-crafted, beautifully presented and tasty beverages
Taking client orders and receiving payment
Speaking and interacting with both new and regular customers
Maintaining a clean and sanitised working environment
Following health and safety guidelines
Regularly performing stock checks in the coffee bar and placing new orders
Following recipes and presentations for food and beverage items, if needed
Being aware of and following operational policies and procedures
Being punctual and maintaining regular and consistent attendance
The ability to work flexible hours and shifts which may include early mornings, late nights, weekends and bank holidays
Contributing to a positive work environment
Excellent customer service at all times
Managing junior staff
Mentoring and ensuring all staff are trained
Ordering of goods and ingredients
Preparing fresh baked goods daily
Preparing and cooking of dishes using fresh ingredients
Opening up and closing down
Ensuring the store operates safely following all Food Hygiene standards to maintain our 5 star rating
Social media and marketing
Local promotions and events
Keeping your finger on the pulse of the speciality coffee industry trends

Desired candidate profile

• Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
• Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
• Packaging food and beverages for sale.
• Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
• Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils.
• Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
• Updating signage and displays to attract customers.
• Taking inventory and replenishing items in display cases, at tables, or behind the counter.
• Working as part of a fun, high-energy team.
• Adhering to all food safety regulations and quality controls.