Desktop Support Technician
Desktop Support Technician
Posted on :
11-01-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-01-2025
Job Description
Role: Desktop Support Technician
Location: Santa Monica CA (Onsite)
Length of the Contract: 6 Months to start Temp to Hire
About US (TriOptus): TriOptus LLC is a technologydriven company specializing in recruitment process outsourcing (RPO) and workforce solutions. With extensive years of combined experience the company partners with organizations to deliver tailored recruitment strategies helping them build and sustain highperforming teams. TriOptus focuses on leveraging cuttingedge technology to streamline talent acquisition enhance client experiences and foster seamless business collaboration. Their core valuesExcellence People Engagement Integrity Customer Centricity and Collaborationguide their approach to delivering innovative solutions that cater to client and market needs.
About Client: A global investment and advisory firm known for its innovative approach to financial services offering expertise in investment management capital markets and advisory solutions. With a commitment to delivering longterm value the firm serves a diverse range of clients including institutions corporations and individuals. Its dedicated team combines deep industry knowledge with cuttingedge strategies to navigate complex financial landscapes and drive impactful results.
Mandatory Skills:
- Experience with Servicenow Navigate.
- Customer Center Experience Okta Support
- Someone coming from Similar to Investment banking or finance Industry is better
- Education should be from IT or similar.
- Skills/Experience required 10zig Citrix.
- Supporting 100200 users
- This candidate will be working with 1520 team members.
- Candidate will be supporting Adhoc projects 50% and standard troublesshoting 50%
- Ticket intake responding SLA coordinating with IT team to resolve the issue manage and work with internal IT team to escalate to engineers.
- Main goal is to properly document the cause and provide resolutions.
- Follow up with the issue through completion
Job Description:
- Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.
- Apply policies to situations with minimal interpretation. Supervision Received/Provided: Performing project work as assigned under the supervision of a lead or manager.
- Team player attitude excellent communication skills and the capacity to work with minimum supervision; good customer handling skills.
- Bachelors Degree preferred Twofour years of experience configuring installing troubleshooting and repairing printers PC and laptops. Ability to provide technical support to computer users both on the telephone and facetoface when necessary
- Strong amount of technical knowledge of Windows XP Windows 7 Microsoft Office 2003/2007 products Market Data Applications (ex. Bloomberg)and telephony environments.
- Expert level knowledge in at least one of these areas. Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas
- Strong basic execution capabilities within functional areas of IT
- Moderate proficiency in troubleshooting desktop computer issues both hardware and software.
- Ability to manage a work queue in a ticketing system Illustrative Responsibilities
- The focus of a service desk person is to stay at the service desk and service people over the phone.
- Some problems are more easily handled in person also during periods of high call volume problems may be delegated to a desk top support person from a service desk person for reasons of efficiency.
- Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.
- For any problem where the user is in the same location during periods of very high call volume incumbent may forward the problem to a desktop support member.
- Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.
- Apply policies to situations with minimal interpretation. Supervision Received/Provided: Performing project work as assigned under the supervision of a lead or manager.
- Team player attitude excellent communication skills and the capacity to work with minimum supervision; good customer handling skills.
- Bachelors Degree preferred Twofour years of experience configuring installing troubleshooting and repairing printers PC and laptops. Ability to provide technical support to computer users both on the telephone and facetoface when necessary
- Strong amount of technical knowledge of Windows XP Windows 7Microsoft Office 2003/2007 products Market Data Applications (ex. Bloomberg)and telephony environments.
- Expert level knowledge in at least one of these areas.Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas
- Strong basic execution capabilities within functional areas of IT
- Moderate proficiency in troubleshooting desktop computer issues both hardware and software
- Ability to manage a work queue in a ticketing system Illustrative Responsibilities
- The focus of a service desk person is to stay at the service desk and service people over the phone.
- Some problems are more easily handled in person also during periods of high call volume problems may be delegated to a desk top support person from a service desk person for reasons of efficiency.
- Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.
- For any problem where the user is in the same location during periods of very high call volume incumbent may forward the problem to a desktop support member
Note:
- Someone coming from Similar to Investment banking or finance Industry is better
- Education should be from IT or similar.
Employment Type
Full Time
Key Skills
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