Technician

Roles and responsibilities

Qualification in Electrical/Mechanical Engineering and/or Building Management desirable
Minimum 2 years work experience as Technician/Tradesman in a hotel or 4 years in a similar large building/complex with central plant
Maintenance and Repair
Equipment Maintenance: Perform routine maintenance tasks to ensure equipment, machinery, or systems operate at peak efficiency. This may involve cleaning, lubricating, or replacing worn parts.
Troubleshooting and Repair: Identify problems and faults with equipment or systems, using diagnostic tools and techniques to troubleshoot and fix issues quickly and effectively. This could range from repairing machinery parts to recalibrating electronic components.
Installation and Setup: Some technicians may be responsible for installing new systems, machinery, or equipment and ensuring they are properly configured for use.
Monitoring and Testing
System Monitoring: Regularly check equipment, machinery, or systems to ensure they are functioning correctly and report any issues. This could include monitoring performance indicators or conducting regular inspections.
Testing Equipment: Run tests on machinery or equipment to assess its performance, troubleshoot issues, and ensure it meets safety and operational standards. This may involve running diagnostic software, checking parameters, or manually inspecting components.
Documentation and Reporting
Record Keeping: Maintain detailed logs of maintenance activities, repairs, and system tests to ensure accurate records are kept. This is often needed for compliance purposes.
Reporting Issues: Document and report on issues that could not be resolved immediately, making recommendations for future repairs or upgrades.
Inventory Management: Track and maintain an inventory of spare parts, tools, and equipment needed for repairs and maintenance.
Customer Service (For Service Technicians)
Client Interaction: For technicians who work directly with clients, customer service skills are important. This includes explaining technical problems in an understandable way and providing clear instructions on system operations.
On-Site Support: Provide on-site technical support to customers, ensuring that issues are resolved professionally and promptly.
Safety and Compliance
Follow Safety Protocols: Adhere to safety guidelines and protocols to ensure safe working conditions, particularly when handling electrical equipment, machinery, or hazardous materials.
Regulatory Compliance: Ensure that equipment and systems are in compliance with industry standards, regulations, and laws. This may include meeting health and safety standards or environmental regulations.

Desired candidate profile

Technical Knowledge

• Understanding of Systems: A deep understanding of the specific machinery, systems, or technology that you are working with (e.g., IT systems, automotive engines, HVAC units, electrical circuits).
• Diagnostic Skills: The ability to diagnose faults and problems accurately using both logical thinking and specialized tools (multimeters, diagnostic software, etc.).
• Hands-On Expertise: Proficiency in the use of various tools, machinery, and equipment relevant to your trade.

Problem-Solving and Critical Thinking

• Analytical Skills: Technicians must identify complex problems and break them down to find effective solutions. Critical thinking is essential for troubleshooting and repairs.
• Attention to Detail: Precision and attention to detail are essential to ensure all work is completed thoroughly and accurately.

Communication and Customer Service

• Communication: Technicians must effectively communicate technical issues to non-technical stakeholders, such as customers or team members, in a clear and concise manner.
• Customer Service: If working in a customer-facing role, the ability to build rapport with clients and manage their expectations is important for ensuring customer satisfaction.

Time Management and Organization

• Time Management: Technicians must manage their time effectively to complete repairs and maintenance tasks efficiently while adhering to deadlines and minimizing downtime.
• Organizational Skills: The ability to maintain accurate records, manage spare parts, and stay organized when handling multiple tasks is key to a technician’s role.