Support Engineer II
Support Engineer II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- The Support Engineer for Vulnerability Management Remediation is responsible for providing technical support and guidance to customers on the remediation of identified software vulnerabilities.
- This role acts as a liaison between customers and the vulnerability management team helping customers understand and implement recommended remediation actions.
- The Support Engineer troubleshoots issues provides stepbystep guidance and ensures customers are able to effectively address security vulnerabilities in their environment.
- Serve as the primary point of contact for customers seeking support on vulnerability remediation
- Analyse vulnerability reports and provide customers with clear steps to remediate identified issues
- Assist customers with the implementation of patches updates configuration changes and other remediation actions
- Troubleshoot complex technical problems related to vulnerability management and remediation
- Document customer interactions and maintain detailed records of support cases
- Escalate complex issues to the vulnerability management team as needed
- Proactively follow up with customers to ensure successful remediation of vulnerabilities
- Provide feedback to the vulnerability management team on recurring issues or areas for improvement
- Stay uptodate on the latest vulnerability trends remediation best practices and software updates
- 25 years of experience in a technical support or IT operations role
- Strong understanding of computer systems software and security concepts
- Familiarity with common vulnerability types and remediation techniques
- Excellent problemsolving and troubleshooting abilities
- Effective communication skills both verbal and written
- Ability to translate complex technical information into clear actionable guidance for customer
- Familiarity with vulnerability management tools and processes
- Experience providing remote support and working with customers virtually
- Bachelors degree in Computer Science Information Technology or a related field
- Professional certifications in cybersecurity IT support or software development
- Prior experience in the vulnerability management or information security domain
- Customer support performance and the ability to solve problems as they arise
- 1. Customer Obsession
- 2. Learn & Be Curious
- Customer Support Experience
- Problem Solving
- Security background/knowledge
Employment Type
Full Time
