Customer Account Lifecycle Analyst
Customer Account Lifecycle Analyst
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1 Vacancy
Job Description
- For the position of Customer Account Lifecycle Analyst to manage a territorys asset records for the lifecycle of the contract and/or T&M service events to ensure accurate books and records and enhance customer satisfaction..
- You will own the ordertoinvoice relationship with external customers for asset service contract and T&M events.
- You will lead improvement and digitalization projects within the organization leveraging tools like Robotic Process Automation PowerBI and Winshuttle
- You will build relationships with internal customers such as Sales Reps Regional Service Managers; Performance Controlling to effectively manage assigned territory.
- You will collaborate with Collections department as needed to facilitate payment from customers for disputed invoices
- You will conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies
- You will understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies.
- We will consider all levels of experience (BS/BA in business or related field preferred)
- Experience with process improvement digitalization project management or similar functions.
- Analytical skills with ability to apply problem solving techniques creativity and critical thinking to drive continuous improvement
- Understanding of basic accounting and finance principles.
- Ability to work with business analytics tools conduct data analysis and recommend solutions
- Proficient with MS Office tools (Excel required; PowerApps preferred)
- Strong interpersonal skills and ability to communicate and work with all organizational levels
- Strong change management capabilities
- 4 years
- Deep professional knowhow and experience in one Sub Job Family.
- Masters domain. Transfers and applies knowhow to / in various contexts.
- Solid professional judgment and problem solving competence.
- Improves existing processes and approaches
- Background in accounting or finance.
- Ability to learn quickly and adapt to processes.
- Proactive in identifying issues and solutions.
- Understanding complex processes and issues with a lot of training and learning material.
- Networking and collaboration skills experience working with large teams and consistent volume.
- Analytical skills for root cause analysis.
Employment Type
Full Time
