Field Engineer 3
Field Engineer 3
Posted on :
11-01-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-01-2025
Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government financial services and commercial markets. Their offerings include security software and services digital transformation and workplace services industry applications and services and innovative software operating environments for high intensity enterprise computing.
Position: Field Engineer 3
Location: Baltimore MD
Duration: 12 Months
Job Type: Contract
Work Type: NonDriving
Job Description:
- As a Field Engineer 3 you will perform activities associated with installing diagnosing maintaining and servicing computerrelated products including but not limited to desktop & laptop computers printers standard software at customer sites and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk Service Desk or script using standard methods techniques and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair including reloading and reimaging of PCs/laptops and installing and optimizing HW/SW networking products.
- This role requires MAC OSx Windows 10/11 Service Now and Office 365 Suite experience in a professional setting. A/V experience would be a plus.
Responsibilities:
- Provides support for software hardware and networking support for desktops laptops and servers
- Provides maintenance and support on legacy products Supports Core Installs and maintains PCs and associated software and peripherals.
- Performs installs moves adds and changes as required Tests and certifies PCs networks servers and client approved applications
- Provides followup on problems or escalation.
- Maintains a high degree of professionalism in actions demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- May be required to assist with support of servers or network devices with guidance through support. Certification not required
- This role requires both WIndows 10/11 and Mac Ventura Monterey or Sonoma operating system experience in a professional setting.
Requirement:
- Must have experience with Installing diagnosing maintaining and servicing computerrelated products including but not limited to desktop & laptop computers printers network devices standard software and lowend servers at customer sites and/or depot locations
- Windows 10/11 and Mac Ventura Monterey or Sonoma operating system experience in a professional setting
- CUSTOMER SERVICE EXPERIENCE IS VERY IMPORTANT
- Service now and Office 365 Suite experience
- A/V experience nice to have but not required
TECHNICAL SKILLS
Must Have
- Communication Skills
- Mac OS
- Microsoft Windows
- office 365 suite
- service now
- WIndows 10/11 and Mac Ventura Monterey or Sonoma operating system experience in a professional setting
Nice To Have
- A/V
- Customer Facing Service Windows 10/11 skills MAC skills
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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