Level 2 Desktop Technician I
Level 2 Desktop Technician I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Responsible for diagnosing and resolving software and hardware incidents tasks and requests escalated through service management software including but not limited to operating systems (Windows and Mac) mobile devices printers peripherals and a range of software applications
- Responsible for ensuring completion of all assigned work and proper communications with clients meeting service level agreements customer satisfaction and service demands
- Perform programming and related administrative tasks for Managed printers.
- Comply with all company training legal and ethical requirements.
- 24 years of experience
- Will need ability to be certified in Dell and HP hardware repairs.
- Must possess a strong customer service orientation.
- Must be adaptive and flexible and have good problemsolving skills.
- Must be able to communicate effectively both verbally and in writing.
- Handson physical repair of laptops
Employment Type
Full Time
