Information Technology - Systems Analyst
Information Technology - Systems Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work NA% remotely (within the state of WI).
The Systems Analyst (IT) is responsible for planning designing documenting and implementing information technology to support the ongoing needs of Outagamie County and its partners. Provide expert guidance in regards to Outagamie Countys selection and use of technologies. Maintains excellent working relationships with team members vendors and other departments involved in IT projects. Relies on extensive IT knowledge and professional discretion to achieve departmental objectives. Responsible for ITrelated budgeting strategic planning for supported Departments. Assists end users in resolving hardware and software issues by fielding requests diagnosing problems and fixing issues while providing exceptional customer service.
This position has the possibility to be hired on as an Outagamie County employee in a regular role at which time hybrid (remote and onsite) work would be an option after successful completion of the training and at the Managers discretion.
Key Responsibilities:
The following duties are normal for this position. These are not to be construed as exclusive or allinclusive. Other duties may be required and assigned.
- Recommends analyzes investigates and tests new technology and enhancements. Ensures technology meets IT standards for security compatibility and standardization.
- Actively collaborates with assigned Departments and outside entities to understand users needs.
- Recommends new products and procedures to achieve their business goals.
- Assists during their investigations and testing.
- Coordinates the process for each assigned County department to prepare strategic 3year and capital IT plans.
- Assist departments with planning research preparation and presentation of plans.
- Serves as a project manager for Information Technology projects within assigned Departments.
- Maintains working knowledge of security/regulatory compliancy required by assigned Departments to serve as resource to identify solutions and policies/procedures that will help Departments maintain a high level of compliancy.
- Procures installs tests monitors upgrades troubleshoots and repairs computer systems and peripherals.
- Serves as liaison between end users vendors hardware and software manufacturers.
- Reviews verifies updates & processes invoices related to purchases.
- Uses automation tools to configure test and deploy system wide installations and updates.
- Prepares/updates training material and documentation for departmental and internal IT systems.
- Trains end users on proper usage of hardware/software.
- Maintains Security on all end point devices
- Maintains hardware inventory and software licensing.
- Provide 2nd tier support for the IT Support Specialist Team
- Education/Certifications/Experience Requirements:
- Associates degree or Bachelor in an IT related field and 3 years of IT experience.
- Or any combination of education and experience that provides equivalent knowledge skills and abilities.
- This position requires the successful completion of a sheriffs background and fingerprint check after the offer.
- Valid Drivers License
Required or Preferred Skills:
- Strong ability to take ownership of assigned tasks and responsibilities.
- Strong project management skills including excellent organizational and time management abilities with a proven ability to prioritize tasks set clear objectives and meet deadlines. Proficiency in planning resource allocation and continuous monitoring to ensure project success.
- Maintains high level of knowledge of systems in supported Departments. Maintains reasonable level of knowledge of rest of County systems
- Working knowledge of Imaging Software document management tools.
- Considerable knowledge of basic networking concepts (wireless client/server topology etc.)
- Considerable ability to troubleshoot in unfamiliar environments. Ability to properly utilize logging information to diagnose issues and troubleshoot problems. Recognize trends to identify root cause issues.
- Excellent communication skills and exceptional customer facing skills with a high degree of professionalism. Logical clear and concise written and verbal communication skills.
- Considerable ability to coordinate multiple tasks at once.
Required Skills : Systems Analysis
Basic Qualification :
Additional Skills : Systems Engineer
Background Check : No
Drug Screen : No
Employment Type
Full Time
