Vice President of Client Success
Vice President of Client Success
Posted on :
11-01-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
About OrangePeople
OrangePeople (OP) is not just a consulting firmwe are a hightouch peoplefirst organization that delivers transformative technology solutions with integrity and passion. Rooted in the vibrant culture of Orange County OP partners with some of the worlds most respected companies including Toyota Motor North America Disney Meta Verizon and Yamaha Motors to solve their most complex challenges. We are recognized for our innovative spirit deep technical expertise and relentless focus on client success. Join us in building a sustainable tomorrow today.
About the Role
As Vice President of client Success for the North Dallas region you will be the face of OP to our flagship client TOYOTA a trusted advisor who bridges strategy and execution and a leader who inspires excellence across every engagement. In this role you will champion client success by fostering longterm partnerships driving innovation and ensuring the seamless delivery of services. With a specific focus on the automotive vertical you will leverage your deep industry expertise to craft tailored solutions that align with client goals while elevating OPs reputation as a leader in Cloud AI/ML Digital Transformation Data Analytics and Enterprise Architecture.
What Youll Do
- Strategic XXX Leadership
- Serve as the executive point of contact for key accounts in the North Dallas region with an emphasis on our automotive clients.
- Understand clients unique challenges and collaborate with them to develop forwardthinking solutions aligned with their strategic goals.
- Develop longterm business strategies with clients identifying key initiatives and actionable steps to achieve mutual success.
- Represent OPs valuedriven delivery model ensuring design integrity architecture compliance and delivery excellence.
- XXX Success & Relationship Management
- Drive client satisfaction by delivering measurable business value and fostering trusted partnerships.
- Engage in regular conversations with clients to understand their needs challenges and opportunities for improvement.
- Build strong trustbased relationships with clients by providing personalized service being responsive and following up on commitments.
- Establish trust with clients and focus on results ensuring alignment with defined revenue and margin targets set by OP.
- Manage a P&L of XXX million maintaining top margins while driving exceptional client outcomes.
- Anticipate client needs by staying ahead of technology trends (e.g. Cloud AI/ML Data Analytics) and introducing transformative innovations.
- Act as a trusted consultant bridging the gap between strategic vision and execution.
- Business Development & Collaboration
- Work closely with the sales team to identify new opportunities by exploring market trends competitor activities and customer needs.
- Create compelling proposal documents that clearly articulate how OPs services can solve client challenges and add value.
- Develop and continuously improve a robust customer database capturing client information preferences and intentions.
- Collaborate with internal teams to translate strategic opportunities into actionable business solutions.
- Team Leadership & Mentorship
- Develop mentor and inspire a highperforming XXX Success team cultivating a culture of collaboration respect and continuous improvement.
- Foster crossfunctional alignment across Delivery Talent Management and Finance to optimize account health and profitability.
- Advocate for employee growth and wellbeing ensuring team members are supported to deliver their best work.
- Delivery Excellence
- Oversee the global delivery model for our North Dallas clients ensuring seamless collaboration between onshore and offshore teams.
- Establish and maintain metricsdriven processes to measure account performance profitability and customer satisfaction.
- Lead by example setting a high standard for quality innovation and service excellence.
- Visionary Thought Leadership
- Stay at the forefront of industry trends in Cloud Digital Transformation Data AI/ML and other emerging technologies.
- Represent OP at client events conferences and industry forums establishing the company as a thought leader in the automotive and consulting industries.
- Collaborate with OPs senior leadership to influence company strategy and drive growth initiatives.
What Were Looking For
- Experience
- 10 years of seniorlevel client leadership experience with a proven track record of managing and growing large accounts ideally within the automotive vertical.
- Strong familiarity with the North Dallas region and its business ecosystem.
- Extensive delivery experience in a global delivery model managing diverse onshore and offshore teams.
- Big 5/Global consulting experience is highly desirable with a deep understanding of client success methodologies and best practices.
- Education
- A Bachelors degree in a STEM discipline or Business is required.
- A Masters degree (MBA or relevant technical field) is strongly preferred.
- Skills & Attributes
- A visionary thinker with the ability to align OPs capabilities to client needs delivering innovative tailored solutions.
- Exceptional people skills with the ability to build trust resolve conflicts and foster strong relationships at all levels of client organizations.
- Outstanding soft skills including active listening empathetic communication and collaborative problemsolving.
- A team player who leads with integrity and inspires the same from others.
- Strong business acumen with the ability to drive revenue growth manage budgets and ensure operational efficiency.
- Technical Aptitude
- Deep understanding of Cloud AI/ML Digital Transformation Data Analytics and related fields with a passion for staying ahead of emerging trends.
- Proven ability to bridge strategic insights with technical execution ensuring highquality scalable solutions.
Why OrangePeople
At OrangePeople we believe in fostering a culture of excellence innovation and inclusivity. Joining OP means becoming part of a dynamic diverse team that values creativity continuous learning and mutual respect. As VP of client Success you will have the unique opportunity to shape
At OrangePeople we believe in fostering a culture of excellence innovation and inclusivity. Joining OP means becoming part of a dynamic diverse team that values creativity continuous learning and mutual respect. As VP of client Success you will have the unique opportunity to shape
the future of OP in the North Dallas region lead transformative client initiatives and work alongside some of the brightest minds in the consulting industry.
About Our Culture
Our mission is to enhance human experiences through technology and our vision is to become the most trusted business partner for our global clients. Guided by values of innovation respect and collaboration we are proud to be a Platinum Sponsor of the Advancing Women in Technology initiative and maintain a 4555 femaletomale team ratio. At OP diversity is not a goal; its our strength.
Our mission is to enhance human experiences through technology and our vision is to become the most trusted business partner for our global clients. Guided by values of innovation respect and collaboration we are proud to be a Platinum Sponsor of the Advancing Women in Technology initiative and maintain a 4555 femaletomale team ratio. At OP diversity is not a goal; its our strength.
Note: This is a very critical role for OP and for our client. As such we require the right candidate to be onsite at our clients HQ in Plano TX all week days partnering with our clients and collaborating with our team members daily.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
