Customer Success Engineer- Cortex
Customer Success Engineer- Cortex
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As part of the Customer Success team you will be pivotal in supporting our clients postpurchase ensuring their success with Palo Alto Networks solutions. You will be involved in implementing new products transitioning from older solutions and troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure.
Your Impact
Product Expertise:
Capture customers business and risk requirements translating them into technical requirements.
Serve as the subject matter expert (SME) for XSOAR in a clientfacing role aiding in configuration deployment and automation of security automation workflows.
Demonstrate strong knowledge of network security products and solutions across multiple security domains.
Collaborate with product and engineering teams to ensure effective use of Palo Alto Networks solutions.
Product Adoption:
Improve product adoption by influencing the product roadmap utilizing new features and identifying innovative use cases.
Help customers rapidly implement and operationalize Palo Alto Networks solutions to achieve their security objectives.
Partner with account teams to deliver highvisibility strategy technical account plan deployments and productlevel success plans.
Customer Impact:
Create and present effective QBR/EBR presentations influencing strategic decisions.
Perform root cause analysis and provide strategic insights to internal and external stakeholders.
Ensure customers are aligned with Palo Alto Networks solutions helping them optimize their investments.
Qualifications :
Your Experience
5 Years of experience as a Security Incident Responder Security Engineer or Security Architect focusing on enhancing and streamlining existing CSIRT processes and the creation of new efficient security workflows to automate security incident response..
Strong Security Incident Response knowledge along with specialization in at least one other Cybersecurity knowledge domain with recent experience as a Security Engineer.
Strong understanding of enterprise security and IT products systems and processes.
Experience with Linux system administration and troubleshooting.
Proficiency in scripting with Python and/or JavaScript.
Ability to work in a fastpaced matrixed environment managing multiple tasks under pressure.
Skilled in collaborating with and influencing crossfunctional teams.
Strong communication skills and the ability to build and maintain relationships with customers.
Fluent in English and Spanish (Portuguese is a plus).
Bachelors degree or equivalent military experience required.
Additional Information :
The Team
Customer Success Engineers are product experts technical advisors and customer advocates. At Palo Alto Networks we take a proactive approach to ensure customers achieve their required outcomes with a product or a service through tailored endtoend technical execution & guidance. Our team is responsible for managing our customers technical journey deploying adopting and maturing Palo Alto Networks Cortex products.
Compensation Disclosure
The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for nonsales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $126000 $154000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
