Senior Associate Director Client Operations Fund Administration
Senior Associate Director Client Operations Fund Administration
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Job Description
Report to the Director Client Operations Fund Administration you will:
- Manage client relationships and act as escalation point for all client queries and resolve issues/queries raised by our clients. Maintain a high level of client satisfaction and retention.
- Manage a team of accountants responsible for client deliverables such as NAV production financial statements and associated reports
- Ensure the service level agreement and accuracy of client deliverables prepared by their team
- Ensure that the team is trained engaged and as efficient and effective as possible in achieving organizational goals.
- Help with the coordination of resources and make sure that appropriate cross training and coverage is in place to meet client and organizational expectations for deliverables.
- Oversee the audit process prepare financial statements or review such if prepared by other parties.
- Ensure all processes are performed following operational controls as stipulated in SOC1 and all relevant checklists are completed.
- Ensure all fees are billed on time and collected promptly for their assigned team.
- Participate in multiple system initiatives and projects and contribute to idea generation for future process or technological improvements. Expected to participate on both a local and global level.
- Oversee tracking and managing; Client profit margins people management client relationship risk reviews incident management and risk reduction.
#LIHybrid
Qualifications :
You Have:
- Postsecondary education/University Degree with a concentration in finance or accounting.
- At least 6 years experience working in the fund administration industry with experience managing staff. This can include other administrators investment managers or fund auditors.
- Experience with the fund administration business and the drivers of profitability and success.
- High proficiency with Microsoft Excel is an essential requirement for this role.
- An indepth understanding of fund administration industry. This includes multiple fund structures fee calculations financial instruments and fund offering documentation review.
- A clientcentric mentality to provide an excellent client service
- A willingness to embrace new technologies to identify new solutions and inefficient processes.
- Experience with team dynamics including engagement moral performance management
- A sense of creativity in exploring solutions to improve daily operational efficiency
Preferred:
- Experience with fund accounting software Geneva Investran or Yardi or working knowledge of Bloomberg would be beneficial
- Completion or interest in a professional accounting designation (CA CGA CMA ACCA ICAEW CFA (or equivalent)) an asset
Additional Information :
Whats in it for you to join MUFG Investor Services
Take a look at our careers site and youll find everything youd expect working with one of the fastestgrowing businesses at one of the worlds largest financial groups. Now take another look. Because its how we defy expectations that really defines us. Youll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation laser client focus.
So why settle for the ordinary Apply now for your next Brilliantly Different opportunity.
We thank all candidates for applying; however only those proceeding to the interview stage will be contacted.
MUFG is an equal opportunity employer.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
