Customer Operations Specialist
Customer Operations Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Customer Operations account management Order to Cash & Customer support liaising with sales team managing forecast inventory; Analyze customers demand and request for supply allocation to close Customers demand & sales Forecasts gaps.
- Work with sales team to bring in the right Quantity and mix of supply to support the Sales Forecast
- Validate and process orders in ERP system daily review backlog and ensure smooth delivery & timely supply arrival into the HUBs or arrival into customer directly.
- Liaise with supply chain planning team to secure supply and manage customer backlog priority
- Ensure Monthly & Quarterly Volume Targets are met.
- Deal with daytoday customer enquiry and escalate within cross functional teams to prioritize based on BU directives
- Keep minimum WOS targets actively monitor channel inventory situation
- Operational model optimization: understanding of incoterms freight terms and logistical references
- Monitor Risk of Loss lag days to avoid Revenue recognition reversal.
- Support Customers EDI requirements. Link up logistics team ERP teams to work on it.
- Work with customers to solve POS and inventory reporting issues
- Support finance team to deal with customer credit issues
- MIS reporting Daily weekly monthly backlog/shipment monitoring
- Sales Operations account management Finance & legal support
- New customer set up; New hub set up
- Work with cross functional team to set up POS and inventory reporting
- Cope with internal audit process for quarter end revenue recognition testing.
- Billing corrections & disputes disposition together with finance
- Maintain customer master accounts in lieu of the contract
- Provide operational inputs/suggestions during customer contract review
Qualifications :
- Bachelors degree or above. MBA in Marketing/Operations preferable
- Min 3 years account management/order fulfillment/customer service/supply chain planning experience in the electronic industry (semiconductor Storage IT etc.); Experience working with large distributions is a plus.
- Excellent communication/interpersonal skills
- Good understanding of the diversified business models of storage industry and familiar with the various operational models behavior (e.g. direct sales distribution VMI Consignment etc)
- Capable of quickly analyzing and resolving complicated business issues
- A resultdriven team player and solution provider; Able to work under dynamic business environment with pressure.
- Excellent at Microsoft Office application (e.g. Excel) and ERP (Oracle/SAP)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
