Communications Operator
Communications Operator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB SUMMARY:
The communication operator is the first contact between the patient and the physician. The communications operators primary duty is to always answer the telephone in a polite and courteous manner. Team member will at all times respond to patients visitors and fellow team members in a pleasant helpful and professional manner.
JOB TASK LIST
1. Answer telephone calls promptly. Assist callers as needed including but not limited to scheduling appointments verifying directions and specifics to practice and providers and general questions.
2. Screen and direct calls to appropriate personnel and take messages
3. Retrieve and process voicemails hourly to ensure a timely response to callers
4. Remain uptodate with all scheduling protocols and provider preferences to ensure smooth patient flow.
5. Monitor incoming appointment requests from the patient portal and respond timely.
6. Assist with scheduling rescheduling and canceling appointments
7. Assist new patients with necessary documentation needed for initial appt
8. Support and operate office equipment. Perform a variety of routine and nonroutine clerical duties
9. Obtain necessary registration information from patient update demographics insurance info and general info
10. Perform other duties as assigned
Qualifications :
MINIMUM KNOWLEDGE SKILLS AND ABILITIES:
Education & Training: High school diploma or equivalency
Work Orientation & Experience: Experience operating a multiline switchboard preferred. Computer Experience.
Skills & Abilities: Excellent verbal communications skills and good manual dexterity. Ability to quickly analyze problems and develop and implement solutions. Outstanding service excellence skills. Must be able to work well under pressure and during emergency situations. Able to quickly dispatch incoming calls.
Additional Information :
REPORTING RELATIONSHIPS:
Supervised by: Reports to Manager of Orthopedics Hand and Plastics practice
Supervision provided to None may help orient new Communications Operators
All your information will be kept confidential according to EEO guidelines.
Compensation
- Pay Range: $17.262$21.098
- Other Compensation (if applicable):
- Review theUMMS Benefits Guide
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
