General Manager Retail Banking
General Manager Retail Banking
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Job Description
Job Purpose
Under the general guidance of the Deputy Managing Director oversee monitor and control the daytoday operations of the Bank. The role involves achieving business performance results through the management team and to assist the Deputy Managing Director and Managing Director in policy reviews and formulation.
Key Responsibilities;
(a) Operations
Ensure administrative and accounting duties are carried out timely and prudently by organizing and coordinating banking services
Monitor daily operations to ensure a free flow process and also supervise the execution of daily tasks
Responsible for delivering budgeted results
Carry out assessment of the activities and performances of the banking staff by evaluating transaction reports and account balances for accuracy and clarity
Provide strong and visible enterprise leadership ensuring delivery of strategic and tactical responses to the everchanging banking environment including customer competitor community regulator and government
Develop contingency plans to protect business operations in the event of major crises that could result in huge losses
Develop a welltrained disciplined and tightly controlled and managed branch network capable of delivery high quality financial services
Ensure Senior Management (ICDD Operations Retail Banking and eBusiness and Sales etc.) visit branches on a regular basis to ensure standardization are strictly adhered to
Ensure customer data is protected from the public and secured against fraud by enforcing access rights and verification levels
Create and implement long term business plans to ensure continuity of business operations in the long run
Collaborate with heads of other functional areas to develop best practices for successful banking operations
Ensure all Standard Operation Procedures (SOPs) are adheredto and maintain consistency in overall service standards in the division
Ensure strict controls on cash handling revenue drop reports and procedures of money handling to avoid pilferage
Ensure a good liaison with the media to ensure the Bank gets maximum coverage in the mass media
(b) People Management
Recommend to Executive Management any issue concerning managing or developing staff for approval and implementation.
Build develop and motivate a high performing team committed to achieving success through each other
Ensure that team members are developed to achieve their maximum potential whilst coaching them to build awareness of their strengths/development needs
Provide clear direction of the Sales and Service objectives translating and prioritizing into business performance measures
(c) Others
Any other duties and responsibilities which may be assigned from time to time to meet the objectives of the organization
Qualifications :
A minimum of a good first degree; a Masters degree in Business Administration is a distinct advantage
A minimum of 15 20 years professional experience in Banking with extensive experience in Banking Operations
Significant experience in a senior leadership role
A proven track record of consistent performance and achievement
Proactive collaborative style and approach to
leadership using influence rather than control
Skills
Indepth understanding of the full range of products and services of Bank and local
businesses
Indepth understanding of Banks operating structures and interfaces with other functions
Indepth knowledge on analysis of Bank financials and other department functions in a bank
Excellent innovative marketing communication organizing and leadership skills
Good general knowledge of various banking operations and banking products/instruments
Strong organizational and planning skills to be able to conceptualise and put into practice ideas.
Excellent oral and written communication skills in English
Good computer skills
(a) Competencies
Have uncompromising ethics and the willingness to take a stand with line management on business decision from a financial perspective and business conduct
Strong personality coupled with good leadership qualities
Ability to perform in a competitive environment
Good written and oral communication skills
Additional Information :
Leadership Capabilities
- Living our Purpose Identifies and embraces our purpose and values and puts these into practice in their professional life.
- Influence Builds relationships and communicates effectively in order to positively influence peers and other stakeholders.
- Performance drive Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results.
- Strategic direction Understands objectives for clients and Deloitte aligns own work to objectives and sets personal priorities.
- Talent development Develops self by actively seeking opportunities for growth shares knowledge and experiences with others and acts as a strong brand ambassador.
Cross Consulting / Core Professional Capabilities
- Delivery Excellence Ability to produce a highquality work product and collaborate with others to deliver a superior client experience.
- Knows the Business and Sector Ability to understand how business functions operate and how sector trends impact a clients business.
- Analytical Thinking & Problem Solving Ability to select appropriate methods for collecting and analysing data and develop informed recommendations that shape or support the clients business strategy.
- Financial Acumen Ability to incorporate financial information when evaluating strategic options.
- Client Presence Ability to deliver key messages with clarity confidence and poise to instill confidence in clients.
- Logical Structuring Ability to organize insights and define a logical flow to tell a story when presenting recommendations.
- Global Mindset Ability to apply a global and diverse perspective to problem solving.
- Technology Fluency Ability to apply technical knowledge to address client business challenges.
- Solutioning Ability to operate in an ambiguous environment and work independently.
- Leadership Ability to lead teams or experience in having to lead teams on projects.
What Impact Will You Make
Every day your work will make an impact that matters while you thrive in a dynamic culture of inclusion collaboration and high performance. As the undisputed leader in professional services Deloitte is where youll find unrivalled opportunities to succeed and realize your full potential.
How You Will Grow
At Deloitte our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entrylevel employees to senior leaders we believe theres always room to learn. We offer opportunities to help build worldclass skills in addition to handson experience in the global fastchanging business world. From onthejob learning experiences to formal development programs at Deloitte University our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University The Leadership Centre.
Benefits
At Deloitte we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
Our Purpose
Deloitte is led by a purpose: to make an impact that matters. Every day Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients but also what is good for our people and the communities in which we live and workalways striving to be an organization that is held up as a role model of quality integrity and positive change. Learn more about Deloittes impact on the world.
Recruiter Tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview we suggest that you do your research: know some background about the organization and the business area youre applying to.
Please note that candidates that do not attach their resumes and academic credentials will not be considered.
Applications from all qualified individuals should be sent by 24th January 2025
At Deloitte we want everyone to feel they can be themselves and to thrive at workin every country in everything we do every day. We aim to create a workplace where everyone is treated fairly and with respect including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities which may fall reasonably within the ambit of the role profile depending on operational requirements.
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It is strictly against Deloitte policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Deloitte will ask candidates to pay a fee at any time.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
