ESP - Information Technology
ESP - Information Technology
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Job Description
Job summary: To inspire and prepare each and every scholar with the confidence courage and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning through level one technical services that support accessible equitable and userfriendly systems with training that supports all users to effectively and efficiently achieve the district mission. Osseo Area Schools is Minnesotas 5th largest school district. This position will be a part of the Instructional and Informational Technology Team (I2T2) which provides technical support to approximately 21000 students and 3000 staff members across 31 site locations. This includes the management of approximately 9000 classroom/staff computers and 21000 student mobile devices. With support from technical support specialists repair technicians network administrators and school staff this position works to ensure a high level of customer satisfaction with technology services.
Responsibilities and tasks include:
- Provide firstlevel installation diagnosis repair and maintenance on all computing devices and peripheral classroom hardware and equipment including network connections
- Provide firstlevel technical support using procedures and tools established by DistrictLevel Technical Support;
- Document daily activities in the work order system and escalate to second level as needed;
- Provide training and instruction in the use of classroom mobile and instructional technologies;
- Provide inventory of hardware and software as requested; and
- Perform other comparable duties of a like or similar nature as assigned.
Minimum qualifications include:
- High School Diploma or equivalent.
- Highly motivated selfstarter with a strong work ethic.
- Communicates effectively and confidently both verbally and in writing.
- Proficiency to troubleshoot hardware software and explain current technology to endusers
- Ability to use a variety of operating systems including Windows ChromeOS and iOS.
- Ability to respond to help desk requests via telephone help desk software and email
- Ability to travel to different sites during the workday.
Knowledge skills and abilities include:
- Strong customer service orientation dedication to customer needs; understanding the customers sense of urgency.
- Demonstrate initiative and ability to work with minimal supervision.
- Ability to communicate effectively in both oral and written form.
- Excellent organizational skills in prioritizing and documenting needs.
- Ability to work under pressure.
- Flexibility resilience and tolerance for ambiguity.
- Ability to collaborate effectively
Preferred qualifications include:
- Experience working in a K12 school setting
- Proficiency in a language other than English (Spanish Somali Hmong Vietnamese)
Salary: View Classification II (2) salary grid on page 4 section 2 and classification page 5 section 2 on Educational Support Professional contract
Work schedule: 6 hours/day; 5 days/week; school year; 7:00 am 1:30 pm This position may be assigned to the district office or to a site.
Job type or FTE: Parttime school year;
Bargaining unit: Educational Support Professional
Osseo Area Schools offers:
Meaningful and impactful work
Opportunities to grow professionally
A variety of benefits
Mentorship programs for teachers and educational support professionals
Summer opportunities
and more
Equal Employment Opportunity Statement:
Osseo Area School District ISD 279 is an Equal Opportunity and veteranfriendly employer.
Osseo Area School District ISD 279 ensures equal employment opportunities regardless of race creed gender color national origin religion age sexual orientation or disability. Osseo Area School District is committed to a workforce that reflects the diversity of the district and strongly encourages persons to apply who can strengthen our diversity. For more information view the Districts Equal Opportunity and Prohibition Against Discrimination Harassment and Violence Policy.
Veterans Preference: If you are an eligible veteran please submit a legible copy of your DD214 with your application.
Accommodation: If you have a disability that requires an accommodation during the selection process please email Human Resources at or call.
Background Check Upon Conditional Offer:
Background checks are conducted upon receiving a conditional offer. Employees must complete a background check and are responsible for the background fee. A passing background is required. Criminal convictions are reviewed on a casebycase basis.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
