Account Executive Network Growth
Account Executive Network Growth
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Job Description
Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.
Your responsibility would be to ensure the acquisition of new Dutch and English speaking suppliers in order to grow the EV network of assessed companies boost response rates and drive value throughout the EcoVadis onboarding experience.
You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.
Responsibilities:
- Engage with customers via phone email tickets webinars etc to accompany them during the onboarding process solve their queries and increase response rates for the Benelux and UK markets and ultimately convince them to adopt our EV solution
- Identify and target high value customers (i.e outreach with customized approach) and take appropriate steps to engage them successfully by using Sales tactics
- Manage monitor and drive your portfolio to maximize conversion
- Be proactive to nurture and build your pipeline reengage customers and maximize inflow
- Be autonomous to manage all your tasks efficiently display commercial awareness to identify proactively business opportunities
- Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections
- Capture and record internal and customersourced insights then proactively report and contribute as necessary with the Team Leader Management and other EcoVadis BUs (Sales Customer Success etc) to bridge gaps that may exist between customer expectations & participation
- Be accountable to drive a set of KPIs (Conversion rate Quality score etc).
- Additional responsibilities related to the function may be required
Qualifications :
- Experience in sales or upselling/inside sales preferred comfortable with proactive outreach to EcoVadis network members
2 years experience in a customer facing role
Passion for excellent customer service
Ability to interpret data to identify actions
Fluent in English other languages are a plus.
Comfortable presenting to large groups
Team player
Autonomous and proactive
Experience with Salesforce or CRM software preferred
Comfortable working in a fast paced highgrowth environment
Enthusiasm and motivation to improve customer experience
Proactive in suggesting designing and implementing ideas and improvements
Additional Information :
Location: Barcelona Hybrid (4 days a month from the office)
Start date: ASAP
Contract of Employment Full time
Benefits:
- Support with all the necessary office and IT equipment
- Flexible working hours
- Wellness allowance for mental and physical wellbeing
- Access to professional mental health support
- Referral bonus policy
- Learning and development
- Sustainability events and community involvement
- Peer recognition program
- Employeeled resource groups
- Hybrid work organization (from the office or from home)
- Remote work from abroad policy
- Meals and Transportation Vouchers (Cobee card)
- Dental Benefits
- Life & Accident Insurance Private Health Insurance
- Paid employee volunteer day
- Paid moving day (1/year)
- Time off: 1 Community Service Day 1 Personal Day
- Summer Hours in July and August (36 hours per week)
- Hybrid Monthly Allowance for electricity and Internet
Please share with us your English CV and we can guarantee a response to every application. A new job with purpose awaits you!
Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring capable people regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with longterm health conditions and neurodiverse candidates. If you need any adjustments please let the hiring team know. Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique. In your application we encourage you to remove personal information such as: photographs marital status number of children religion gender residential postal code university graduation date past medical or parental leave(s) taken nationality (instead please state if you are legally eligible to work in the job region/country) university name (instead please state any degrees obtained and the study major).
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
