REF55935Y- Technical Support Engineer- 3 to 5 years - WTS - Pune
REF55935Y- Technical Support Engineer- 3 to 5 years - WTS - Pune
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Job Description
Empathic focus for both our customers and their endusers and understanding of their
needs and motivations.
Familiarity with APIs modern web services and languages (JSON responses http
requests Typescript SQL queries)
Strong interest in learning Plaid products and integrations with the ability to be resourceful
through documentation and historical tickets
Datadriven approach to problem solving
Bringing clarity and simplicity to ambiguous situations involving complex tradeoffs
Experience reading or writing code in a few different languages or deep familiarity with
one
A thoughtful and friendly communication style
The ability to work with a high degree of autonomy
Previous experience working with financial data or an interest to learn
Strong written English language skills are required
What excites you...
Building trust with customers by helping unblock their consumers on integration issues
Collaborating with crossfunctional stakeholders including Engineering GTM and Product
to support great consumer products and experiences.
Being a subject matter expert and customer advocate to build awareness within the
organization
Learning new programming languages and technologies (Typescript SQL)
Sharing best practices and creating documentation to help the team improve together
Ability to make an impact on Support and Plaid
Qualifications :
Bachelors
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
