Customer Service Account Specialist
Customer Service Account Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Coordinate and manage customer onboarding and campaigns for variable print premedia or sales throughout the lifecycle (initial meeting through final disposition of a customers project).
Responsibilities
- Gather required data from customers and evaluate objectives and goals to create the project plan and develop the statement of work.
- Analyze and review the customer requirements and make determination on the scope of the overall project.
- Pull together the appropriate resources/departments required to successfully implement a customer campaign.
- Estimate time frames and resources (programming composition photo creative prepress etc) required to successfully complete a project.
- Design & implement workflows after evaluating complexity deliverables and costs/job profitability. Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule.
- Communicate customer project status to appropriate stakeholders and disseminate information on problems or potential delays.
- Manage customer expectations and ensure the completed work meets customer SLAs and comply with the company standards.
Qualifications :
- 5 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job
- Experience in customer service or clientfacing role is strongly preferred.
- ERP experience (SAP or JDE ) is strongly preferred.
- Must have experience with MS Office (Excel & Word) spreadsheets.
- Google Suite experience is a huge plus.
- Able to consistently apply applicable policies procedures regulations and program objectives when carrying out the duties of the job.
- Must have excellent oral and written communication skills.
- Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
- Must be able to work weekends and holidays if needed.
Additional Information :
The national pay range for this role is $44400 to $78800 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon but not limited to: education skills experience proficiency performance shift and location. In addition to base salary depending on the role the total compensation package may also include participation in a bonus commission or incentive program. RRD offers benefits including medical dental and vision coverage paid time off disability insurance 401(k) with match life insurance and other voluntary supplemental insurance coverages plus tuition assistance maternity leave adoption assistance and employer/partner discounts.
#RRDCORP
RRD is an Equal Opportunity Employer including disability/veterans
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
